View in EDS

From Terminal to Touchpoint: Reimagining Crm Architecture with Linux Automation and Unix-Driven Data Workflows

Saved in:
Bibliographic Details
Title: From Terminal to Touchpoint: Reimagining Crm Architecture with Linux Automation and Unix-Driven Data Workflows
Authors: Singh, Harpreet
Publisher Information: Zenodo
Publication Year: 2023
Collection: Zenodo
Subject Terms: Linux CRM, Unix Design Philosophy, Shell Scripting, CRM Automation, Infrastructure-as-Code, Open Source CRM, CRON Workflows, Command-Line Interfaces, ETL Pipelines, Real-Time Data Sync, API-First CRM, CRM Observability, Self-Hosted CRM, CI/CD for CRM, CRM Federation, Data Sovereignty, Minimalist IT, CRM Decentralization, Green Computing, DevOps-Ready CRM
Description: As organizations increasingly seek greater control, automation, and efficiency in their customer relationship management (CRM) platforms, traditional GUI-based and SaaS-centric CRMs are being re-evaluated for their limitations in scalability, customization, and data sovereignty. This review explores how Linux and Unix design principles—such as modularity, transparency, and command-line automation are transforming the CRM landscape. By leveraging tools native to Unix environments, including shell scripting, CRON scheduling, filesystem-driven data control, and infrastructure-as-code, businesses can construct CRM stacks that are lightweight, secure, and deeply integrated with real-time workflows. The study outlines the architectural patterns of modern Linux-based CRMs, their integration with ETL pipelines and observability tooling, and the advantages they offer in cost efficiency, sustainability, and operational independence. It also examines use cases across startups, enterprises, and regulated sectors, highlighting trade-offs and future trends such as decentralized CRM models, AI automation via CLI, and green IT deployments. This article positions Unix-driven CRM design as a forward-looking strategy for teams that prioritize automation, data ownership, and agility in a post-SaaS era.
Document Type: text
Language: unknown
ISSN: 2395-566X
Relation: https://zenodo.org/records/16880653; oai:zenodo.org:16880653; https://doi.org/10.5281/zenodo.16880653
DOI: 10.5281/zenodo.16880653
Availability: https://doi.org/10.5281/zenodo.16880653
https://zenodo.org/records/16880653
Rights: Creative Commons Attribution 4.0 International ; cc-by-4.0 ; https://creativecommons.org/licenses/by/4.0/legalcode
Accession Number: edsbas.ADCAA8F
Database: BASE
Description
Abstract:As organizations increasingly seek greater control, automation, and efficiency in their customer relationship management (CRM) platforms, traditional GUI-based and SaaS-centric CRMs are being re-evaluated for their limitations in scalability, customization, and data sovereignty. This review explores how Linux and Unix design principles—such as modularity, transparency, and command-line automation are transforming the CRM landscape. By leveraging tools native to Unix environments, including shell scripting, CRON scheduling, filesystem-driven data control, and infrastructure-as-code, businesses can construct CRM stacks that are lightweight, secure, and deeply integrated with real-time workflows. The study outlines the architectural patterns of modern Linux-based CRMs, their integration with ETL pipelines and observability tooling, and the advantages they offer in cost efficiency, sustainability, and operational independence. It also examines use cases across startups, enterprises, and regulated sectors, highlighting trade-offs and future trends such as decentralized CRM models, AI automation via CLI, and green IT deployments. This article positions Unix-driven CRM design as a forward-looking strategy for teams that prioritize automation, data ownership, and agility in a post-SaaS era.
ISSN:2395566X
DOI:10.5281/zenodo.16880653