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Udayana University International Student Management: A Business Process Reengineering Approach

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Název: Udayana University International Student Management: A Business Process Reengineering Approach
Autoři: Pramartha, Cokorda Rai Adi, Mimba, Ni Putu Sri Harta
Zdroj: ComTech: Computer, Mathematics and Engineering Applications; Vol. 11 No. 2 (2020): ComTech; 57-64 ; 2476-907X ; 2087-1244
Informace o vydavateli: Bina Nusantara University
Rok vydání: 2020
Sbírka: BINUS Journal (Bina Nusantara University)
Témata: Udayana University, international student management, Business Process Reengineering (BPR)
Popis: The research had two aims. First, it presented an overview and progress in understanding the current business process in the international program of Udayana University, which had a long queue for processing student admission documents. Second, it described how Business Process Reengineering (BPR) helped to improve the educational management services. Multiple interviews and a Forum Group Discussion (FGD) with the stakeholders were conducted. The reviews of the available documents, the current business process, and related complaint records were also carefully performed. The results show that the currently running batch processing system is a major challenge. The proposed solution reengineers the current business process and implements an information technology tool as a driver by digitizing the proposed solutions. The new business process leads to an improvement in processing the international student application from more than 60 days to only 29 days. Moreover, the proposed business process can minimize the opportunity loss of more than Rp3,8 billion annually.
Druh dokumentu: article in journal/newspaper
Popis souboru: application/pdf
Jazyk: English
Relation: https://journal.binus.ac.id/index.php/comtech/article/view/6383/3947; https://journal.binus.ac.id/index.php/comtech/article/view/6383
Dostupnost: https://journal.binus.ac.id/index.php/comtech/article/view/6383
Rights: Copyright (c) 2020 Cokorda Rai Adi Pramartha ; https://creativecommons.org/licenses/by-sa/4.0
Přístupové číslo: edsbas.145CA3B0
Databáze: BASE
Popis
Abstrakt:The research had two aims. First, it presented an overview and progress in understanding the current business process in the international program of Udayana University, which had a long queue for processing student admission documents. Second, it described how Business Process Reengineering (BPR) helped to improve the educational management services. Multiple interviews and a Forum Group Discussion (FGD) with the stakeholders were conducted. The reviews of the available documents, the current business process, and related complaint records were also carefully performed. The results show that the currently running batch processing system is a major challenge. The proposed solution reengineers the current business process and implements an information technology tool as a driver by digitizing the proposed solutions. The new business process leads to an improvement in processing the international student application from more than 60 days to only 29 days. Moreover, the proposed business process can minimize the opportunity loss of more than Rp3,8 billion annually.