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Quality Analysis of an Interactive Programming Learning Platform Based on ISO/IEC 25010 Using a String-Matching Approach on User Reviews

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Bibliographic Details
Title: Quality Analysis of an Interactive Programming Learning Platform Based on ISO/IEC 25010 Using a String-Matching Approach on User Reviews
Authors: Mochamad Chandra Saputra, Satrio Agung Wicaksono, Satrio Hadi Wijoyo, Prasetya Naufal Rahmandita, Buce Trias Hanggara
Source: J-Intech (Journal of Information and Technology), Vol 13, Iss 01 (2025)
Publisher Information: Sekolah Tinggi Informatika dan Komputer Indonesia, 2025.
Publication Year: 2025
Subject Terms: Quality in Use, Satisfaction, Perceived User Experience, Efficiency, E-learning, ISO/IEC 25010, General Works
Description: This study aims to analyze user perceptions of Quality in Use of the Khan Academy e-learning platform, focusing on two key characteristics defined in the ISO/IEC 25010 standard: satisfaction and efficiency. Based on the analysis of user review data, there is a clear difference in volume between the two aspects: 539 reviews (65%) reflected the satisfaction aspect, while only 290 reviews (35%) were related to efficiency. This indicates that users are approximately 1.86 times more likely to comment on satisfaction than on efficiency. For satisfaction, most of reviews were positive (420 reviews, or 77.9%), while 119 reviews (22.1%) expressed negative sentiments. These results suggest that most users are satisfied with their experience using Khan Academy, particularly due to factors such as flexible access time, user convenience, and the wide availability of learning materials. In contrast, the efficiency- related reviews exhibited a more even distribution, with 154 positive reviews (53.1%) and 136 negative reviews (46.9%). This closer balance indicates that while some users appreciate the platform's performance, others report encountering technical issues, including slow access speeds, navigation difficulties, and system instability. Overall, user perception of the Khan Academy e-learning system is generally positive, especially regarding satisfaction. However, the findings also underscore the importance of addressing technical performance challenges to improve efficiency and ensure a seamless learning experience. These insights provide a valuable basis for the development of user-centered e-learning systems and contribute to the evaluation of system quality from the Quality in Use perspective.
Document Type: Article
ISSN: 2580-720X
2303-1425
DOI: 10.32664/j-intech.v13i01.2003
Access URL: https://doaj.org/article/8f7d704e505a4dc1a5274ff7ea6bb962
Rights: CC BY SA
Accession Number: edsair.doi.dedup.....e054638602883142d4aa331897bed1c6
Database: OpenAIRE
Description
Abstract:This study aims to analyze user perceptions of Quality in Use of the Khan Academy e-learning platform, focusing on two key characteristics defined in the ISO/IEC 25010 standard: satisfaction and efficiency. Based on the analysis of user review data, there is a clear difference in volume between the two aspects: 539 reviews (65%) reflected the satisfaction aspect, while only 290 reviews (35%) were related to efficiency. This indicates that users are approximately 1.86 times more likely to comment on satisfaction than on efficiency. For satisfaction, most of reviews were positive (420 reviews, or 77.9%), while 119 reviews (22.1%) expressed negative sentiments. These results suggest that most users are satisfied with their experience using Khan Academy, particularly due to factors such as flexible access time, user convenience, and the wide availability of learning materials. In contrast, the efficiency- related reviews exhibited a more even distribution, with 154 positive reviews (53.1%) and 136 negative reviews (46.9%). This closer balance indicates that while some users appreciate the platform's performance, others report encountering technical issues, including slow access speeds, navigation difficulties, and system instability. Overall, user perception of the Khan Academy e-learning system is generally positive, especially regarding satisfaction. However, the findings also underscore the importance of addressing technical performance challenges to improve efficiency and ensure a seamless learning experience. These insights provide a valuable basis for the development of user-centered e-learning systems and contribute to the evaluation of system quality from the Quality in Use perspective.
ISSN:2580720X
23031425
DOI:10.32664/j-intech.v13i01.2003