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Comparing UK patients’ experiences of NHS audiology care using a newly translated English version of the consumer quality index (CQI) ‘audiology care’ questionnaire

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Title: Comparing UK patients’ experiences of NHS audiology care using a newly translated English version of the consumer quality index (CQI) ‘audiology care’ questionnaire
Authors: Perindi Patel, Kevin J. Munro, Jonathan O. Parsons, Antonia Marsden, Antje Heinrich
Source: Patel, P, Munro, K, Parsons, J, Marsden, A & Heinrich, A 2025, 'Comparing UK patients’ experiences of NHS audiology care using a newly translated English version of the Consumer Quality Index (CQI) ‘Audiology Care’ Questionnaire', International Journal of Audiology. https://doi.org/10.1080/14992027.2025.2477037
Publisher Information: Informa UK Limited, 2025.
Publication Year: 2025
Subject Terms: first-time hearing-aid fitting, Consumer Quality Index, Patient-reported experience measures
Description: Following the adaptation of a patient-reported experience measure (PREM) of "Audiology Care", based on the Consumer Quality Index (CQI), from a Dutch to a UK context, we compared patient experiences of the prescription and fitting process for first-time adult hearing aid (HA) users in two different venues affiliated to the same organisation.The adapted PREM consisted of 32 questions and 7 subscales.The PREM was posted to a group of 1821 NHS patients who had received a first HA fitting via a social enterprise within the past 12 months at either a Hospital or High Street venue. 967 (53%, 796 Hospital, 171 High Street) patients responded and were included in the study.For two out of seven subscales the mean patient ratings for the two venues showed statistically significant differences: "Accommodation and Facilities" and "Waiting Times". In both cases the differences were very small. Internal consistency of subscales ranged from 0.36-0.81 with only three subscales showing good or acceptable values: "Conduct of Employees", "Expertise of Employees" and "Arranging Appointments".This translated and adapted PREM can be a useful tool to standardise assessment and reporting of patient experiences of first-time HA users in the UK.
Document Type: Article
Language: English
ISSN: 1708-8186
1499-2027
DOI: 10.1080/14992027.2025.2477037
Access URL: https://pubmed.ncbi.nlm.nih.gov/40130632
Rights: CC BY NC ND
Accession Number: edsair.doi.dedup.....d6049215f067c90cf693bf983f4b05e6
Database: OpenAIRE
Description
Abstract:Following the adaptation of a patient-reported experience measure (PREM) of "Audiology Care", based on the Consumer Quality Index (CQI), from a Dutch to a UK context, we compared patient experiences of the prescription and fitting process for first-time adult hearing aid (HA) users in two different venues affiliated to the same organisation.The adapted PREM consisted of 32 questions and 7 subscales.The PREM was posted to a group of 1821 NHS patients who had received a first HA fitting via a social enterprise within the past 12 months at either a Hospital or High Street venue. 967 (53%, 796 Hospital, 171 High Street) patients responded and were included in the study.For two out of seven subscales the mean patient ratings for the two venues showed statistically significant differences: "Accommodation and Facilities" and "Waiting Times". In both cases the differences were very small. Internal consistency of subscales ranged from 0.36-0.81 with only three subscales showing good or acceptable values: "Conduct of Employees", "Expertise of Employees" and "Arranging Appointments".This translated and adapted PREM can be a useful tool to standardise assessment and reporting of patient experiences of first-time HA users in the UK.
ISSN:17088186
14992027
DOI:10.1080/14992027.2025.2477037