A Large-Scale Field Experiment to Reduce Nonpayments for Water: From Diagnosis to Treatment
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| Název: | A Large-Scale Field Experiment to Reduce Nonpayments for Water: From Diagnosis to Treatment |
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| Autoři: | Rockenbach, Bettina, Tonke, Sebastian, Weiss, Arne R. |
| Přispěvatelé: | Universidad de Alicante. Departamento de Fundamentos del Análisis Económico |
| Zdroj: | RUA. Repositorio Institucional de la Universidad de Alicante Universidad de Alicante (UA) Rockenbach, Bettina; Tonke, Sebastian; Weiss, Arne R. (2023). A Large-Scale Field Experiment to Reduce Non-Payments for Water: From Diagnosis to Treatment. The review of economics and statistics, pp. 1-45. MIT Press 10.1162/rest_a_01363 <http://dx.doi.org/10.1162/rest_a_01363> |
| Informace o vydavateli: | MIT Press, 2025. |
| Rok vydání: | 2025 |
| Témata: | Behavioral intervention, 0502 economics and business, 05 social sciences, 1. No poverty, Non-payment, 330 Economics, Field experiment, Public utility |
| Popis: | In a field experiment among 9,823 customers of the Namibian water utility, we implement interventions to reduce nonpayments. The interventions are based on diagnostic surveys to identify key obstacles to payments. They address informational frictions and apply psychological commitment techniques to narrow the gap between customers’ willingness to pay and actual payments. Initially, payments increase by 29% to 55%, making the interventions highly cost-effective. Removing informational frictions has a lasting impact, but the commitment techniques produce only short-term effects. We demonstrate the effectiveness and limitations of behavioral interventions in settings where heavy-handed tools (e.g., disconnecting nonpayers) are difficult to implement. |
| Druh dokumentu: | Article |
| Popis souboru: | application/pdf |
| Jazyk: | English |
| ISSN: | 1530-9142 0034-6535 |
| DOI: | 10.1162/rest_a_01363 |
| DOI: | 10.48350/192854 |
| Přístupová URL adresa: | http://hdl.handle.net/10045/141252 https://boris.unibe.ch/192854/ https://hdl.handle.net/10045/141252 |
| Přístupové číslo: | edsair.doi.dedup.....c59285afee207121f4caf24e9ef9f96f |
| Databáze: | OpenAIRE |
Nájsť tento článok vo Web of Science | Abstrakt: | In a field experiment among 9,823 customers of the Namibian water utility, we implement interventions to reduce nonpayments. The interventions are based on diagnostic surveys to identify key obstacles to payments. They address informational frictions and apply psychological commitment techniques to narrow the gap between customers’ willingness to pay and actual payments. Initially, payments increase by 29% to 55%, making the interventions highly cost-effective. Removing informational frictions has a lasting impact, but the commitment techniques produce only short-term effects. We demonstrate the effectiveness and limitations of behavioral interventions in settings where heavy-handed tools (e.g., disconnecting nonpayers) are difficult to implement. |
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| ISSN: | 15309142 00346535 |
| DOI: | 10.1162/rest_a_01363 |