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The mObywatel App as an Example of Digital Transformation in Public Administration in Poland and the Change in Citizen-State Relations in the Age of the Information Society

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Bibliographic Details
Title: The mObywatel App as an Example of Digital Transformation in Public Administration in Poland and the Change in Citizen-State Relations in the Age of the Information Society
Authors: Ewa Maria Włodyka, Dorota Sylwia Majewicz
Source: Journal of Modern Science, Vol 62, Iss 2, Pp 760-777 (2025)
Publisher Information: Akademia Nauk Stosowanych WSGE im. A. De Gasperi w Józefowie, 2025.
Publication Year: 2025
Subject Terms: digital society, digital skills, digitization, Social Sciences, new technologies, public administration, mobywatel
Description: ObjectivesPaper aims to explore how the integration of digital technologies reshapes these interactions within the framework of an information society. The study focuses on evaluating the hypothesis that the mObywatel application, as a pivotal example of digital public administration, catalyzes changes in the interactions between citizens and the state. It will examine the role of digital tools in modifying these relationships and assess the broader implications for civic engagement and administrative efficiency. The research investigate the societal reception of digital transformation initiatives.Material and methodsThis is a quantitative pilot study. Critical analysis, descriptive statistical data analysis and inference were also used in the research process. In formulating conclusions, we also referred to our own observations and reflections from previous research. Research techniques were used: a CAWI questionnaire, analysis of found data (qualitative document analysis, desk research).ResultsThe result is a partial verification of the research hypothesis (H1:The mO app, as an exemplar of digital transformation within public administration in Poland, induces changes in the relationships between citizens and the state in the era of the information society.Additional research questions posed include), an indication of recommendations in the area under investigation and a direction for further in-depth research.ConclusionsThe mO app is a very good example of the digital transfomation of public administration in Poland, it is an example of the implementation of e-government tools in Poland, in line with EU public policies on digitisation. Citizens use the application widely and willingly. The application does not cause significant changes in the citizen-state relationship in the subjective perception of respondents.
Document Type: Article
ISSN: 2391-789X
1734-2031
DOI: 10.13166/jms/207576
Access URL: https://doaj.org/article/c5afd82454144df3a63d1f6fbd179497
Rights: CC BY SA
Accession Number: edsair.doi.dedup.....c266e98dcaace1c948a1a3505f983021
Database: OpenAIRE
Description
Abstract:ObjectivesPaper aims to explore how the integration of digital technologies reshapes these interactions within the framework of an information society. The study focuses on evaluating the hypothesis that the mObywatel application, as a pivotal example of digital public administration, catalyzes changes in the interactions between citizens and the state. It will examine the role of digital tools in modifying these relationships and assess the broader implications for civic engagement and administrative efficiency. The research investigate the societal reception of digital transformation initiatives.Material and methodsThis is a quantitative pilot study. Critical analysis, descriptive statistical data analysis and inference were also used in the research process. In formulating conclusions, we also referred to our own observations and reflections from previous research. Research techniques were used: a CAWI questionnaire, analysis of found data (qualitative document analysis, desk research).ResultsThe result is a partial verification of the research hypothesis (H1:The mO app, as an exemplar of digital transformation within public administration in Poland, induces changes in the relationships between citizens and the state in the era of the information society.Additional research questions posed include), an indication of recommendations in the area under investigation and a direction for further in-depth research.ConclusionsThe mO app is a very good example of the digital transfomation of public administration in Poland, it is an example of the implementation of e-government tools in Poland, in line with EU public policies on digitisation. Citizens use the application widely and willingly. The application does not cause significant changes in the citizen-state relationship in the subjective perception of respondents.
ISSN:2391789X
17342031
DOI:10.13166/jms/207576