Development of the quality assessment model of EHR software in family medicine practices: research based on user satisfaction
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| Title: | Development of the quality assessment model of EHR software in family medicine practices: research based on user satisfaction |
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| Authors: | Kralj, Damir, Kern, Josipa, Tonković, Stanko, Končar, Miroslav |
| Source: | Journal of Innovation in Health Informatics, Vol 22, Iss 3, Pp 340-358 (2015) |
| Publisher Information: | Portico, 2015. |
| Publication Year: | 2015 |
| Subject Terms: | Attitude of Health Personnel, Croatia, Computer applications to medicine. Medical informatics, R858-859.7, Electronic Health Records/organization & administration, electronic health records (EHRs), ergonomics, family medicine practices (FMPs), quality evaluation, user satisfaction, Family Practice/standards, Models, Theoretical, Electronic Health Records/standards, 3. Good health, 03 medical and health sciences, electronic health records (EHRs), ergonomics, family medicine practices (FMPs), quality evaluation, user satisfaction, 0302 clinical medicine, Software Design, Electronic Health Records, Humans, Family Practice/organization & administration, Family Practice |
| Description: | Family medicine practices (FMPs) make the basis for the Croatian health care system. Use of electronic health record (EHR) software is mandatory and it plays an important role in running these practices, but important functional features still remain uneven and largely left to the will of the software developers.The objective of this study was to develop a novel and comprehensive model for functional evaluation of the EHR software in FMPs, based on current world standards, models and projects, as well as on actual user satisfaction and requirements.Based on previous theoretical and experimental research in this area, we made the initial framework model consisting of six basic categories as a base for online survey questionnaire. Family doctors assessed perceived software quality by using a five-point Likert-type scale. Using exploratory factor analysis and appropriate statistical methods over the collected data, the final optimal structure of the novel model was formed. Special attention was focused on the validity and quality of the novel model.The online survey collected a total of 384 cases. The obtained results indicate both the quality of the assessed software and the quality in use of the novel model. The intense ergonomic orientation of the novel measurement model was particularly emphasised.The resulting novel model is multiple validated, comprehensive and universal. It could be used to assess the user-perceived quality of almost all forms of the ambulatory EHR software and therefore useful to all stakeholders in this area of the health care informatisation. |
| Document Type: | Article |
| File Description: | application/pdf |
| ISSN: | 2058-4563 2058-4555 |
| DOI: | 10.14236/jhi.v22i3.158 |
| Access URL: | https://hijournal.bcs.org/index.php/jhi/article/download/158/843 https://pubmed.ncbi.nlm.nih.gov/26577425 https://doaj.org/article/248d13e39ecb433e891a9f7dedc2b506 https://www.ncbi.nlm.nih.gov/pubmed/26577425 https://informatics.bmj.com/content/bmjhci/22/3/340.full.pdf https://doaj.org/article/248d13e39ecb433e891a9f7dedc2b506 https://hijournal.bcs.org/index.php/jhi/article/download/158/843 https://www.bib.irb.hr/775407 https://hijournal.bcs.org/index.php/jhi/article/view/158 |
| Rights: | CC BY URL: http://rightsstatements.org/vocab/InC/1.0/ |
| Accession Number: | edsair.doi.dedup.....a833263fd4a76a70877c125d28ddc9fd |
| Database: | OpenAIRE |
Nájsť tento článok vo Web of Science | Abstract: | Family medicine practices (FMPs) make the basis for the Croatian health care system. Use of electronic health record (EHR) software is mandatory and it plays an important role in running these practices, but important functional features still remain uneven and largely left to the will of the software developers.The objective of this study was to develop a novel and comprehensive model for functional evaluation of the EHR software in FMPs, based on current world standards, models and projects, as well as on actual user satisfaction and requirements.Based on previous theoretical and experimental research in this area, we made the initial framework model consisting of six basic categories as a base for online survey questionnaire. Family doctors assessed perceived software quality by using a five-point Likert-type scale. Using exploratory factor analysis and appropriate statistical methods over the collected data, the final optimal structure of the novel model was formed. Special attention was focused on the validity and quality of the novel model.The online survey collected a total of 384 cases. The obtained results indicate both the quality of the assessed software and the quality in use of the novel model. The intense ergonomic orientation of the novel measurement model was particularly emphasised.The resulting novel model is multiple validated, comprehensive and universal. It could be used to assess the user-perceived quality of almost all forms of the ambulatory EHR software and therefore useful to all stakeholders in this area of the health care informatisation. |
|---|---|
| ISSN: | 20584563 20584555 |
| DOI: | 10.14236/jhi.v22i3.158 |