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Technostress of HR professionals: the darker implication of remote work transformations

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Titel: Technostress of HR professionals: the darker implication of remote work transformations
Autoren: Sunanda Nayak, Pawan Budhwar, Ashish Malik
Quelle: Nayaka, S, Budhwarb, P & Malik, A 2025, 'Technostress of HR professionals: the darker implication of remote work transformations', International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2024.2446508
Verlagsinformationen: Informa UK Limited, 2025.
Publikationsjahr: 2025
Schlagwörter: Technostress, remote work, HR professionals, name=SDG 3 - Good Health and Well-being
Beschreibung: Information and communication technologies (ICT) have facilitated an increased uptake of remote working. This research aims to understand how ICT in a remote working context affects the technostress faced by HR practitioners. Specifically, the effects of remote-working-ICT-induced technostress on work engagement, mental health, work-family conflict, and performance are examined in this study. Using the ‘EC-ST-CP-O’ (Environmental conditions-stressors-coping process-outcome) theoretical framework outlined by Tarafdar et al. (Citation2019) and conservation resource theory (COR), we have developed a moderated-mediation model and analyzed data from 218 HR practitioners from 28 software organizations in India. The analysis using PLS-SEM reveals that ICT-enabled remote work induces technostress, negatively affecting mental health, increasing work-life conflict, and reducing HR practitioners’ performance. Perceived organizational support (POS) moderates these effects. Addressing the under-researched topic of stress and well-being of HR practitioners, our study provides empirical evidence for POS in lowering the adverse effects of coping processes to manage ICT-induced technostress in the remote working context. This study contributes to the literature on ‘technostress’ in remote working contexts by researching the phenomenon of usage of ICT in organizations and its consequences and theoretically delineating ICT use on technostress in organizations.
Publikationsart: Article
Dateibeschreibung: application/pdf
Sprache: English
ISSN: 1466-4399
0958-5192
DOI: 10.1080/09585192.2024.2446508
Zugangs-URL: https://pure.qub.ac.uk/en/publications/2a168bc2-2f0e-45ba-ac3f-d051e2f84f06
Rights: CC BY
Dokumentencode: edsair.doi.dedup.....a707a0e860ded2d54768d43fbf43354f
Datenbank: OpenAIRE
Beschreibung
Abstract:Information and communication technologies (ICT) have facilitated an increased uptake of remote working. This research aims to understand how ICT in a remote working context affects the technostress faced by HR practitioners. Specifically, the effects of remote-working-ICT-induced technostress on work engagement, mental health, work-family conflict, and performance are examined in this study. Using the ‘EC-ST-CP-O’ (Environmental conditions-stressors-coping process-outcome) theoretical framework outlined by Tarafdar et al. (Citation2019) and conservation resource theory (COR), we have developed a moderated-mediation model and analyzed data from 218 HR practitioners from 28 software organizations in India. The analysis using PLS-SEM reveals that ICT-enabled remote work induces technostress, negatively affecting mental health, increasing work-life conflict, and reducing HR practitioners’ performance. Perceived organizational support (POS) moderates these effects. Addressing the under-researched topic of stress and well-being of HR practitioners, our study provides empirical evidence for POS in lowering the adverse effects of coping processes to manage ICT-induced technostress in the remote working context. This study contributes to the literature on ‘technostress’ in remote working contexts by researching the phenomenon of usage of ICT in organizations and its consequences and theoretically delineating ICT use on technostress in organizations.
ISSN:14664399
09585192
DOI:10.1080/09585192.2024.2446508