Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions
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| Title: | Service-Oriented High-Performance Work Practices as Predictors of Retail Employees’ Work Engagement and Service Climate Perceptions |
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| Authors: | Theuns Kotzé, Pierre Mostert |
| Source: | Services Marketing Quarterly. 42:1-19 |
| Publisher Information: | Informa UK Limited, 2021. |
| Publication Year: | 2021 |
| Subject Terms: | Work engagement, 5. Gender equality, 9. Industry and infrastructure, Service climate, 0502 economics and business, 05 social sciences, 8. Economic growth, Service-oriented high-performance work practices (HPWPs), 10. No inequality, 7. Clean energy, Retailing, 12. Responsible consumption |
| Description: | Using survey data collected from 781 frontline employees of a South African retailer, this study investigated the degree to which employees’ perceptions of six service-oriented high-performance wor... |
| Document Type: | Article |
| File Description: | application/pdf |
| Language: | English |
| ISSN: | 1533-2977 1533-2969 |
| DOI: | 10.1080/15332969.2020.1830638 |
| Access URL: | https://www.tandfonline.com/doi/full/10.1080/15332969.2020.1830638 |
| Accession Number: | edsair.doi.dedup.....1bc138d190d80be8fea9e726b12dab26 |
| Database: | OpenAIRE |
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Nájsť tento článok vo Web of Science | Abstract: | Using survey data collected from 781 frontline employees of a South African retailer, this study investigated the degree to which employees’ perceptions of six service-oriented high-performance wor... |
|---|---|
| ISSN: | 15332977 15332969 |
| DOI: | 10.1080/15332969.2020.1830638 |