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Relationship between the volume and type of appointments in general practice and patient experience: an observational study in England: an observational study in England

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Bibliographic Details
Title: Relationship between the volume and type of appointments in general practice and patient experience: an observational study in England: an observational study in England
Authors: Patrick Burch, William Whittaker, Yiu-Shing Lau
Source: Br J Gen Pract
Burch, P, Whittaker, W & Lau, Y-S 2025, 'Relationship between the volume and type of appointments in general practice and patient experience : an observational study in England', The British journal of general practice : the journal of the Royal College of General Practitioners, vol. 75, no. 754, pp. e375-e381. https://doi.org/10.3399/BJGP.2024.0276
Publisher Information: Royal College of General Practitioners, 2024.
Publication Year: 2024
Subject Terms: Telephone/statistics & numerical data, Male, Research, Health Services Accessibility/statistics & numerical data, General Practice, COVID-19, Health Services Accessibility, State Medicine, Telephone, Appointments and Schedules, General Practice/statistics & numerical data, Patient Satisfaction/statistics & numerical data, England, Patient Satisfaction, Humans, Female, England/epidemiology, COVID-19/epidemiology
Description: BackgroundPatient satisfaction is a significant dimension of quality in general practice and has notably declined post-COVID. Understanding the dynamics between practice activities, practice characteristics, and patient experience is vital for improving care quality.AimTo investigate the relationship between the volume, modality (telephone or face to face), and practitioner type of general practice appointments and patient experience.Design and settingThis was an observational study of general practices in England.MethodData from the GP Patient Survey (GPPS) were merged with NHS England’s practice-level appointment data, covering August 2022 to March 2023. Ordinary least squares regressions were estimated of patient satisfaction with access, general satisfaction, preference for a specific GP, and support for managing long-term conditions (dependent variables) against appointment volume, modality (telephone or face to face), and practitioner type.ResultsAnalysis of 5278 practices showed that a higher volume of appointments, especially face to face with GPs, was significantly (PConclusionPatient satisfaction and ability to have health needs met is associated with face-to-face access to GPs as well as the total volume of appointments available. The results suggest that patients’ perceptions of access involve more than immediate availability of appointments or that patients may struggle to get appointments at practices offering more same-day appointments. Initiatives to improve access to, and satisfaction with, general practice should prioritise expanding face-to-face GP appointments.
Document Type: Article
Other literature type
Language: English
ISSN: 1478-5242
0960-1643
DOI: 10.3399/bjgp.2024.0276
Access URL: https://pubmed.ncbi.nlm.nih.gov/39448227
https://research.manchester.ac.uk/en/publications/0bd18813-75a1-45f1-a89b-05016eabc747
https://doi.org/10.3399/BJGP.2024.0276
Rights: CC BY
URL: http://creativecommons.org/licenses/by/4.0/This article is Open Access: CC BY 4.0 licence (http://creativecommons.org/licences/by/4.0/ (http://creativecommons.org/licenses/by/4.0/) ).
Accession Number: edsair.doi.dedup.....13d31d0f4d96451c1a7ea42a5d0304e3
Database: OpenAIRE
Description
Abstract:BackgroundPatient satisfaction is a significant dimension of quality in general practice and has notably declined post-COVID. Understanding the dynamics between practice activities, practice characteristics, and patient experience is vital for improving care quality.AimTo investigate the relationship between the volume, modality (telephone or face to face), and practitioner type of general practice appointments and patient experience.Design and settingThis was an observational study of general practices in England.MethodData from the GP Patient Survey (GPPS) were merged with NHS England’s practice-level appointment data, covering August 2022 to March 2023. Ordinary least squares regressions were estimated of patient satisfaction with access, general satisfaction, preference for a specific GP, and support for managing long-term conditions (dependent variables) against appointment volume, modality (telephone or face to face), and practitioner type.ResultsAnalysis of 5278 practices showed that a higher volume of appointments, especially face to face with GPs, was significantly (PConclusionPatient satisfaction and ability to have health needs met is associated with face-to-face access to GPs as well as the total volume of appointments available. The results suggest that patients’ perceptions of access involve more than immediate availability of appointments or that patients may struggle to get appointments at practices offering more same-day appointments. Initiatives to improve access to, and satisfaction with, general practice should prioritise expanding face-to-face GP appointments.
ISSN:14785242
09601643
DOI:10.3399/bjgp.2024.0276