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Identifying the drivers of overall rating of cancer care: Insights from the second wave of the Swiss Cancer Patient Experiences study.

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Název: Identifying the drivers of overall rating of cancer care: Insights from the second wave of the Swiss Cancer Patient Experiences study.
Autoři: Jolidon, Vladimir, Eicher, Manuela, Peytremann‐Bridevaux, Isabelle, Aebi, Stefan, Anchisi, Sandro, Bettini, Adrienne, Chalandon, Yves, Dietrich, Pierre‐Yves, Duchosal, Michel A., Dürr, Donat, Peters, Solange, von Moos, Roger, Wicki, Andreas, Arditi, Chantal
Zdroj: Cancer (0008543X); 12/15/2024, Vol. 130 Issue 24, p4334-4346, 13p
Témata: PATIENT experience, PATIENT satisfaction, PATIENTS' attitudes, CANCER treatment, ODDS ratio, CANCER patient care
Abstrakt: Background: Patient experience surveys gather information on various aspects of care via numerous survey items. Identifying the most critical areas of patient experience to prioritize for quality care improvement can be challenging. The objective of this study was to determine which care experience items are the drivers influencing patients' overall rating of cancer care. Methods: Data from 2750 adult patients with cancer from the second wave of the Swiss Cancer Patient Experiences study were analyzed. This cross‐sectional survey was conducted in eight Swiss hospitals from September 2021 to February 2022. Stepwise logistic regression examined the relationship between overall care rating and 29 patient experience items covering different patient‐centered care dimensions while adjusting for sociodemographic and health variables. Results: Overall, patients rated their cancer care experience at 8.9 out of 10. Stepwise regression identified seven drivers contributing to overall care rating. The strongest drivers were "professionals worked well together" (odds ratio [OR], 4.81) and "tests were not repeated" (OR, 2.09) from the coordination and integration dimension, "offered support for symptoms during treatment" (OR, 2.11) from the physical comfort dimension, followed by "hospital staff ensured available home support" (OR, 1.99), "offered to see health professional for concerns" (OR, 1.91), "treatment options were explained" (OR, 1.75), and "involved in treatment decisions as desired" (OR, 1.68). Conclusions: This study evaluated the care experiences of patients with cancer with a comprehensive tool that identified seven key factors independently associated with overall care rating. By concentrating on these areas, hospitals can not only improve the patient care experience but also efficiently allocate resources to quality improvement initiatives. By analyzing survey data from 2750 patients with cancer across eight Swiss hospitals, this study identifies seven specific areas of care experiences associated with overall care rating. Focusing efforts and resources to improve patient experiences in these seven key areas has the greatest potential to elevate overall care rating and responsiveness in cancer care and address aspects that matter most to patients. [ABSTRACT FROM AUTHOR]
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Abstrakt:Background: Patient experience surveys gather information on various aspects of care via numerous survey items. Identifying the most critical areas of patient experience to prioritize for quality care improvement can be challenging. The objective of this study was to determine which care experience items are the drivers influencing patients' overall rating of cancer care. Methods: Data from 2750 adult patients with cancer from the second wave of the Swiss Cancer Patient Experiences study were analyzed. This cross‐sectional survey was conducted in eight Swiss hospitals from September 2021 to February 2022. Stepwise logistic regression examined the relationship between overall care rating and 29 patient experience items covering different patient‐centered care dimensions while adjusting for sociodemographic and health variables. Results: Overall, patients rated their cancer care experience at 8.9 out of 10. Stepwise regression identified seven drivers contributing to overall care rating. The strongest drivers were "professionals worked well together" (odds ratio [OR], 4.81) and "tests were not repeated" (OR, 2.09) from the coordination and integration dimension, "offered support for symptoms during treatment" (OR, 2.11) from the physical comfort dimension, followed by "hospital staff ensured available home support" (OR, 1.99), "offered to see health professional for concerns" (OR, 1.91), "treatment options were explained" (OR, 1.75), and "involved in treatment decisions as desired" (OR, 1.68). Conclusions: This study evaluated the care experiences of patients with cancer with a comprehensive tool that identified seven key factors independently associated with overall care rating. By concentrating on these areas, hospitals can not only improve the patient care experience but also efficiently allocate resources to quality improvement initiatives. By analyzing survey data from 2750 patients with cancer across eight Swiss hospitals, this study identifies seven specific areas of care experiences associated with overall care rating. Focusing efforts and resources to improve patient experiences in these seven key areas has the greatest potential to elevate overall care rating and responsiveness in cancer care and address aspects that matter most to patients. [ABSTRACT FROM AUTHOR]
ISSN:0008543X
DOI:10.1002/cncr.35506