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The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method.

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Title: The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method.
Authors: Thu, Le Ngo Ngoc, Van Hoang, Long, Doan, Quynh Manh, Huynh, Nguyen Tan
Source: PLoS ONE; 10/31/2024, Vol. 19 Issue 10, p1-21, 21p
Subject Terms: DECISION making, WAREHOUSES, MICROSATELLITE repeats, RECORDS management, RESOURCE allocation
Abstract: This paper aims to evaluate the performance of logistic distribution centers (LDCs) by Quality Function Deployment (QFD) based on the Best-Worst Method (BWM). The originalities of this paper include: (1) exploring five constructs with 20 customer requirement attributes (CRAs) for LDCs' operations based on the SERQUAL model, (2) using the QFD model to identify five primary divisions and 18 corresponding service technical requirements (STRs) for LDCs' operations, (3) recognizing the top five STRs should be prioritized for the allocation of limited resources from House of Quality (HoQ), including cargo order (7.15%), value-added activities (6.68%), document preparation (6.31%), consolidating and assembling (6.10%), and document management (6.00%), (4) applying the Best-Worst Method (BWM) to estimate CRAs' relative weight. The proposed research model can provide a methodological reference to the relevant literature in association with logistics operations and multiple-criteria decision analysis (MCDA). [ABSTRACT FROM AUTHOR]
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Database: Complementary Index
Description
Abstract:This paper aims to evaluate the performance of logistic distribution centers (LDCs) by Quality Function Deployment (QFD) based on the Best-Worst Method (BWM). The originalities of this paper include: (1) exploring five constructs with 20 customer requirement attributes (CRAs) for LDCs' operations based on the SERQUAL model, (2) using the QFD model to identify five primary divisions and 18 corresponding service technical requirements (STRs) for LDCs' operations, (3) recognizing the top five STRs should be prioritized for the allocation of limited resources from House of Quality (HoQ), including cargo order (7.15%), value-added activities (6.68%), document preparation (6.31%), consolidating and assembling (6.10%), and document management (6.00%), (4) applying the Best-Worst Method (BWM) to estimate CRAs' relative weight. The proposed research model can provide a methodological reference to the relevant literature in association with logistics operations and multiple-criteria decision analysis (MCDA). [ABSTRACT FROM AUTHOR]
ISSN:19326203
DOI:10.1371/journal.pone.0305202