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The Dynamics of Operational Problem-Solving: A Dual-Process Approach.

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Title: The Dynamics of Operational Problem-Solving: A Dual-Process Approach.
Authors: Mohaghegh, Matin, Größler, Andreas
Source: Systemic Practice & Action Research; Feb2020, Vol. 33 Issue 1, p27-54, 28p
Subject Terms: PROBLEM solving, SYSTEMS theory, SYSTEM dynamics, FIELD research
Abstract: Adopting a systems thinking perspective, this study establishes the micro-foundation of two distinct behavior modes in the context of operational problem-solving. More specifically, we explicate how problem-solvers cope with problems by unpacking potential behavior modes from a cognitive perspective. Drawn from dual-process theory, the first behavior mode is based on heuristic reasoning to eliminate problem symptoms whereby problem-solvers work around the problems employing short-term remedies and prompt fixes to temporarily solve the problem. The second mode relies on structured reasoning aimed at solving the problems fundamentally with the help of structured corrective actions. We label them as intuitive and analytical problem-solving respectively (IPS and APS). Although the effectiveness of APS to achieve sustainable success has been asserted in the literature, problem-solvers are more likely to adopt IPS, a phenomenon that is called "IPS dominance". Motivated by field work at a manufacturing plant, we develop a system dynamics model to scrutinize these two behavior modes separately as well as the transition dynamics between them to shed light on the major reasons of for "IPS dominance". [ABSTRACT FROM AUTHOR]
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Abstract:Adopting a systems thinking perspective, this study establishes the micro-foundation of two distinct behavior modes in the context of operational problem-solving. More specifically, we explicate how problem-solvers cope with problems by unpacking potential behavior modes from a cognitive perspective. Drawn from dual-process theory, the first behavior mode is based on heuristic reasoning to eliminate problem symptoms whereby problem-solvers work around the problems employing short-term remedies and prompt fixes to temporarily solve the problem. The second mode relies on structured reasoning aimed at solving the problems fundamentally with the help of structured corrective actions. We label them as intuitive and analytical problem-solving respectively (IPS and APS). Although the effectiveness of APS to achieve sustainable success has been asserted in the literature, problem-solvers are more likely to adopt IPS, a phenomenon that is called "IPS dominance". Motivated by field work at a manufacturing plant, we develop a system dynamics model to scrutinize these two behavior modes separately as well as the transition dynamics between them to shed light on the major reasons of for "IPS dominance". [ABSTRACT FROM AUTHOR]
ISSN:1094429X
DOI:10.1007/s11213-019-09513-9