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Personalization and performance: exploring idiosyncratic deals’ impact on justice perception and hierarchical organizational culture in the Indian hotel industry.

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Název: Personalization and performance: exploring idiosyncratic deals’ impact on justice perception and hierarchical organizational culture in the Indian hotel industry.
Autoři: Bhawna, Bhawna1 (AUTHOR), Sharma, Sanjeev Kumar1 (AUTHOR), Ghaderi, Zahed2 (AUTHOR) zahedghaderi@yahoo.com
Zdroj: Journal of Human Resources in Hospitality & Tourism. Sep2025, p1-25. 25p. 1 Illustration.
Témata: *JOB performance, *HOTELS, *EMPLOYEE reviews, *ORGANIZATIONAL structure, *RESOURCE allocation, DISTRIBUTIVE justice
Abstrakt: AbstractThis research seeks to analyze idiosyncratic deals’ (I-deals) effectiveness in five-star hotel firms on individual performance while using perceived distributive justice (PDJ) and perceived procedural justice (PPJ) as mediators and hierarchical organizational culture (HOC) as a moderator. Data was collected through a two-wave survey of 399 front-line employees and establishes the measurement model through confirmatory factor analysis. Using structural equation modeling and the bootstrapping method, the study shows that I-deals positively impact individual performance and that PDJ and PPJ act as mediators. HOC emerges as a moderator influencing these relationships. Thus, the study offers implications for the hotel industry by emphasizing the need to organize I-deals concerning the fair distribution of resources and procedural fairness and incorporating cultural values to enhance their positive impact on employees’ performance. [ABSTRACT FROM AUTHOR]
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Abstrakt:AbstractThis research seeks to analyze idiosyncratic deals’ (I-deals) effectiveness in five-star hotel firms on individual performance while using perceived distributive justice (PDJ) and perceived procedural justice (PPJ) as mediators and hierarchical organizational culture (HOC) as a moderator. Data was collected through a two-wave survey of 399 front-line employees and establishes the measurement model through confirmatory factor analysis. Using structural equation modeling and the bootstrapping method, the study shows that I-deals positively impact individual performance and that PDJ and PPJ act as mediators. HOC emerges as a moderator influencing these relationships. Thus, the study offers implications for the hotel industry by emphasizing the need to organize I-deals concerning the fair distribution of resources and procedural fairness and incorporating cultural values to enhance their positive impact on employees’ performance. [ABSTRACT FROM AUTHOR]
ISSN:15332845
DOI:10.1080/15332845.2025.2563971