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Proposed Improvement of Learning Course Development in Digital Telecommunication Company.

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Název: Proposed Improvement of Learning Course Development in Digital Telecommunication Company.
Autoři: Nafila, Revina Nida1 revinanafilasdr@gmail.com, Yudoko, Gatot1, Sulyani, Agnesia Candra2, Alberto, Richard2
Zdroj: Journal Research of Social Science, Economics & Management. Jun2025, Vol. 4 Issue 11, p1999-2011. 13p.
Témata: *TELECOMMUNICATION, *BUSINESS planning, *HIGH technology industries, CONTEXTUAL learning, WORD frequency
Abstrakt: PT Digital Telecommunication Company (DTC) is a telecommunication company in Indonesia that is currently facing dynamic and competitive challenges in the telecommunication industry. The Corporate University Center (CUC), a support unit of PT DTC, is dedicated to enhancing the skills and knowledge of PT DTC employees in order to help the company achieve its strategic goals. This study focuses on the Learning Team at CUC, which aims to produce learning materials that enhance employee capabilities. To analyze this process, the study uses the ADDIE and Project Management framework to identify the operational process of learning design & development. By using the frameworks, CUC is expected to deliver high-quality learning materials that align with the company strategy effectively. Data collection is conducted by semi-structured interviews with five participants from the learning team, to explore the business strategy of the company and the day-to-day learning operations. The data was analyzed using NVivo 15 software, which generated word frequency queries to identify emerging themes. These themes were further analyzed through quotation analysis to understand the contextual situation in the learning process. Data analysis results revealed six areas of improvement: Resource Management, Scalability Planning for High-Impact programs, Stakeholder Communication, Learner Participation, Learning Impact Measurement, and AI Technology Enhancement. Several project management tools can be implemented for further improvement. This study contributes to increasing the corporate university's role as people develop to face the dynamic business competition and highlights leveraging technology in facing digital competition. [ABSTRACT FROM AUTHOR]
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Databáze: Business Source Index
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Abstrakt:PT Digital Telecommunication Company (DTC) is a telecommunication company in Indonesia that is currently facing dynamic and competitive challenges in the telecommunication industry. The Corporate University Center (CUC), a support unit of PT DTC, is dedicated to enhancing the skills and knowledge of PT DTC employees in order to help the company achieve its strategic goals. This study focuses on the Learning Team at CUC, which aims to produce learning materials that enhance employee capabilities. To analyze this process, the study uses the ADDIE and Project Management framework to identify the operational process of learning design & development. By using the frameworks, CUC is expected to deliver high-quality learning materials that align with the company strategy effectively. Data collection is conducted by semi-structured interviews with five participants from the learning team, to explore the business strategy of the company and the day-to-day learning operations. The data was analyzed using NVivo 15 software, which generated word frequency queries to identify emerging themes. These themes were further analyzed through quotation analysis to understand the contextual situation in the learning process. Data analysis results revealed six areas of improvement: Resource Management, Scalability Planning for High-Impact programs, Stakeholder Communication, Learner Participation, Learning Impact Measurement, and AI Technology Enhancement. Several project management tools can be implemented for further improvement. This study contributes to increasing the corporate university's role as people develop to face the dynamic business competition and highlights leveraging technology in facing digital competition. [ABSTRACT FROM AUTHOR]
ISSN:28076494
DOI:10.59141/jrssem.v4i11.874