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Value-led participatory design approach for improving public health clinic services.

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Titel: Value-led participatory design approach for improving public health clinic services.
Autoren: Sher, Chai-Huei1,2 (AUTHOR), Sung, Tung-Jung1 (AUTHOR)
Quelle: Public Money & Management. Jul2025, Vol. 45 Issue 5, p498-507. 10p.
Schlagwörter: *PARTICIPATORY design, *CUSTOMER cocreation, HIERARCHY of needs theory (Psychology), COMMUNITY-based participatory research, PUBLIC health
Abstract: IMPACT: This study details how to drive transformative collaboration with a health bureau to implement transformative tasks in public health clinic (PHC) using service design. Value-led participatory design is adopted to identify and address key challenges, enhance decision-making processes, and generate a new elevation model for public health service delivery. The article highlights the importance of continuous evaluation and adaptation of services based on stakeholder feedback and evolving community needs, emphasising the dynamic nature of healthcare service improvement. The insights gained from this collaboration provide practical solutions for common challenges faced by public health systems in various contexts. This study aimed to explore the feasibility of employing a value-led participatory design approach to foster value co-creation in public health clinic (PHC) services. Through mixed-methods data collection at a PHC in New Taipei City, the authors found that improvements in functional, emotional, and life changing value elements led to increased service satisfaction. The study highlights the importance of continuous evaluation and adaptation of services based on stakeholder feedback and evolving community needs, emphasizing the dynamic nature of healthcare service improvement. [ABSTRACT FROM AUTHOR]
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Datenbank: Business Source Index
Beschreibung
Abstract:IMPACT: This study details how to drive transformative collaboration with a health bureau to implement transformative tasks in public health clinic (PHC) using service design. Value-led participatory design is adopted to identify and address key challenges, enhance decision-making processes, and generate a new elevation model for public health service delivery. The article highlights the importance of continuous evaluation and adaptation of services based on stakeholder feedback and evolving community needs, emphasising the dynamic nature of healthcare service improvement. The insights gained from this collaboration provide practical solutions for common challenges faced by public health systems in various contexts. This study aimed to explore the feasibility of employing a value-led participatory design approach to foster value co-creation in public health clinic (PHC) services. Through mixed-methods data collection at a PHC in New Taipei City, the authors found that improvements in functional, emotional, and life changing value elements led to increased service satisfaction. The study highlights the importance of continuous evaluation and adaptation of services based on stakeholder feedback and evolving community needs, emphasizing the dynamic nature of healthcare service improvement. [ABSTRACT FROM AUTHOR]
ISSN:09540962
DOI:10.1080/09540962.2024.2365968