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The effectiveness of service provision in a selected Municipality within North West Province.

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Bibliographische Detailangaben
Titel: The effectiveness of service provision in a selected Municipality within North West Province.
Autoren: Chesa, Eunice1, Shopola, Arthur1, Juta, Lusanda2
Quelle: International Journal of Research in Business & Social Science. Jan2025, Vol. 14 Issue 1, p192-198. 7p.
Schlagwörter: *MUNICIPAL government, *ORGANIZATIONAL performance, *LOCAL government, MUNICIPAL services, CITIES & towns
Geografische Kategorien: SOUTH Africa
Abstract: Recent trends in local government points to a growing public discontent pertaining the poor performance by South African municipalities and their inertia to deliver basic services. Municipalities have been described as the service delivery agents and contact points between citizens and government. Greater-Taung Municipality, which is contextual setting in the current study, is one of the municipalities in the North West province that have a demonstrable record of service delivery failures. Despite this unfortunate record, Greater-Taung Municipality has recently returned grant allocations meant for infrastructure development, reasons to which remain unknown. To find out, this study employed qualitative methods to investigate the impediments to effective service provision, with the purpose being to establish workable and practical solutions to improve service provision. Primary data was gleaned from the key informants (officials) purposively selected from the municipality, and the analysis approach included a combination or thematic and documentary analysis. Although the study confirmed some of the findings that appeared in the previous local government studies, especially on skills shortages and political inference in the municipal administration, other key findings pointed to the constant misalignments between service delivery plans and budget allocations. This problem is affecting organisational performance and service provision. Meanwhile political interference ought to be discouraged, a strong performance management system is needed as this will give effect to service provision and instill accountability culture in the municipality. More recommendations are provided towards the end of the article. [ABSTRACT FROM AUTHOR]
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Datenbank: Business Source Index
Beschreibung
Abstract:Recent trends in local government points to a growing public discontent pertaining the poor performance by South African municipalities and their inertia to deliver basic services. Municipalities have been described as the service delivery agents and contact points between citizens and government. Greater-Taung Municipality, which is contextual setting in the current study, is one of the municipalities in the North West province that have a demonstrable record of service delivery failures. Despite this unfortunate record, Greater-Taung Municipality has recently returned grant allocations meant for infrastructure development, reasons to which remain unknown. To find out, this study employed qualitative methods to investigate the impediments to effective service provision, with the purpose being to establish workable and practical solutions to improve service provision. Primary data was gleaned from the key informants (officials) purposively selected from the municipality, and the analysis approach included a combination or thematic and documentary analysis. Although the study confirmed some of the findings that appeared in the previous local government studies, especially on skills shortages and political inference in the municipal administration, other key findings pointed to the constant misalignments between service delivery plans and budget allocations. This problem is affecting organisational performance and service provision. Meanwhile political interference ought to be discouraged, a strong performance management system is needed as this will give effect to service provision and instill accountability culture in the municipality. More recommendations are provided towards the end of the article. [ABSTRACT FROM AUTHOR]
ISSN:21474478
DOI:10.20525/ijrbs.v14i1.3633