What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey
What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey In a cross-sectional study with people insured by a health insurance company the association between the quality of care assessed by patients and...
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| Vydáno v: | Pflege Ročník 35; číslo 4; s. 207 |
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| Hlavní autoři: | , , |
| Médium: | Journal Article |
| Jazyk: | němčina |
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Switzerland
01.08.2022
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| ISSN: | 1012-5302 |
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| Abstract | What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey
In a cross-sectional study with people insured by a health insurance company the association between the quality of care assessed by patients and nurse staffing in acute care hospitals has been investigated. A systematically developed online questionnaire registered the patients' assessments of nursing care, nursing behavior and nursing outcomes. The questionnaire included an open-ended question that was designed to supplement other important aspects where appropriate.
Which aspects of the experienced care were particularly important for the patients but were -from their point of view- not yet covered by the questionnaire? Can additional indicators of care quality be derived?
Online survey following hospital discharge. Content analysis of the free text entries to the open-ended question.
A total of 212554 insured people were contacted; 30209 participated in the survey (14,2%) and 12507 (41,4%) of them answered to the open-ended question. A random selection of free text replies (
=2000) was finally coded and analyzed. Altogether, 45,1% of all codes covered the aspects of care quality included in the questionnaire. Of the remaining codes, 35,1% contained statements about non-nursing quality aspects of hospitalization and 19,8% contained statements about working conditions. No additional indicators of quality of care could be identified.
The statements about the working conditions will be explored in a further analysis. The expectations of patients towards nursing care need to be investigated in future studies. |
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| AbstractList | What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey Abstract. Introduction: In a cross-sectional study with people insured by a health insurance company the association between the quality of care assessed by patients and nurse staffing in acute care hospitals has been investigated. A systematically developed online questionnaire registered the patients' assessments of nursing care, nursing behavior and nursing outcomes. The questionnaire included an open-ended question that was designed to supplement other important aspects where appropriate. Research question: Which aspects of the experienced care were particularly important for the patients but were -from their point of view- not yet covered by the questionnaire? Can additional indicators of care quality be derived? Method: Online survey following hospital discharge. Content analysis of the free text entries to the open-ended question. Results: A total of 212554 insured people were contacted; 30209 participated in the survey (14,2%) and 12507 (41,4%) of them answered to the open-ended question. A random selection of free text replies (n=2000) was finally coded and analyzed. Altogether, 45,1% of all codes covered the aspects of care quality included in the questionnaire. Of the remaining codes, 35,1% contained statements about non-nursing quality aspects of hospitalization and 19,8% contained statements about working conditions. No additional indicators of quality of care could be identified. Conclusion/Outlook: The statements about the working conditions will be explored in a further analysis. The expectations of patients towards nursing care need to be investigated in future studies.What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey Abstract. Introduction: In a cross-sectional study with people insured by a health insurance company the association between the quality of care assessed by patients and nurse staffing in acute care hospitals has been investigated. A systematically developed online questionnaire registered the patients' assessments of nursing care, nursing behavior and nursing outcomes. The questionnaire included an open-ended question that was designed to supplement other important aspects where appropriate. Research question: Which aspects of the experienced care were particularly important for the patients but were -from their point of view- not yet covered by the questionnaire? Can additional indicators of care quality be derived? Method: Online survey following hospital discharge. Content analysis of the free text entries to the open-ended question. Results: A total of 212554 insured people were contacted; 30209 participated in the survey (14,2%) and 12507 (41,4%) of them answered to the open-ended question. A random selection of free text replies (n=2000) was finally coded and analyzed. Altogether, 45,1% of all codes covered the aspects of care quality included in the questionnaire. Of the remaining codes, 35,1% contained statements about non-nursing quality aspects of hospitalization and 19,8% contained statements about working conditions. No additional indicators of quality of care could be identified. Conclusion/Outlook: The statements about the working conditions will be explored in a further analysis. The expectations of patients towards nursing care need to be investigated in future studies. What patients judge as important regarding nursing quality: Content analysis of patients' responses to an open-ended question within an online survey In a cross-sectional study with people insured by a health insurance company the association between the quality of care assessed by patients and nurse staffing in acute care hospitals has been investigated. A systematically developed online questionnaire registered the patients' assessments of nursing care, nursing behavior and nursing outcomes. The questionnaire included an open-ended question that was designed to supplement other important aspects where appropriate. Which aspects of the experienced care were particularly important for the patients but were -from their point of view- not yet covered by the questionnaire? Can additional indicators of care quality be derived? Online survey following hospital discharge. Content analysis of the free text entries to the open-ended question. A total of 212554 insured people were contacted; 30209 participated in the survey (14,2%) and 12507 (41,4%) of them answered to the open-ended question. A random selection of free text replies ( =2000) was finally coded and analyzed. Altogether, 45,1% of all codes covered the aspects of care quality included in the questionnaire. Of the remaining codes, 35,1% contained statements about non-nursing quality aspects of hospitalization and 19,8% contained statements about working conditions. No additional indicators of quality of care could be identified. The statements about the working conditions will be explored in a further analysis. The expectations of patients towards nursing care need to be investigated in future studies. |
| Author | Kirchner-Heklau, Uta Fleischer, Steffen Meyer, Gabriele |
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| Keywords | Krankenhaus patient satisfaction quality of health care Qualität im Gesundheitswesen Patientenzufriedenheit hospital surveys and questionnaires clinical nursing research Befragungen und Befragungsinstrumente Klinische Pflegeforschung |
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