Service Quality Methods and Practices to Improve Library Administration: A Pilot Study

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Bibliographic Details
Published in:Standards Vol. 3; pp. 187 - 197
Main Authors: Chao-Chung Ho, Yi-Horng Lai, Ming-Shu Chen
Format: Journal Article
Language:Japanese
Published: MDPI AG 29.05.2023
Subjects:
analytic hierarchy process (AHP)
Applied mathematics. Quantitative methods
Mathematics
Parasuraman, Zeithaml and Berry (PZB)
QA1-939
service quality
T57-57.97
university library
ISSN:2305-6703
Online Access:Get full text
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ISSN:2305-6703
DOI:10.3390/standards3020015