Design and Evaluation of an AI-Powered Chatbot for ERP-Based Student Services in Higher Education

Higher education institutions are increasingly exploring conversational AI to enhance student services, especially in STEM programs where timely support is crucial. This paper presents the design and evaluation of a practical AI-powered chatbot prototype that assists with essential student service f...

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Bibliographic Details
Published in:	2025 10th International STEM Education Conference (iSTEM-Ed) pp. 1 - 6
Main Author:	Chimpiri, Tirumala Rao
Format:	Conference Proceeding
Language:	English
Published:	IEEE 30.07.2025
Subjects:	Accuracy AI-ERP Integration Automation Chatbot Architecture Chatbots Conversational AI Digital Transformation in Higher Education Education Enterprise Resource Planning (ERP) Information retrieval Logic Measurement Prototypes Python STEM Education Support Student Services Automation Time factors
Online Access:	Get full text
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