Framework for Measuring Knowledge Management for Service Development in Industrial Distributor

Knowledge is asset to enhance the company's competitiveness. By managing knowledge, companies can improve performance in developing products and services to their customers. Many papers discuss the benefits, the process, and the success factors of knowledge management. However, discussion on it...

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Bibliographic Details

Published in:	Lecture notes in engineering and computer science Vol. 2; pp. 1094 - 1099
Main Author:	Sofianti, T D
Format:	Journal Article
Language:	English
Published:	01.01.2014
Subjects:	Customers Distributors Knowledge management Maintenance Order disorder Performance enhancement Sales
ISBN:	9789881925336, 9881925339
ISSN:	2078-0958, 2078-0966
Online Access:	Get full text
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