Conceptualisation of Contextual Factors for Business Process Performance

The management of business processes is a major challenge for many companies and much research is being done in this area. With regard to the assessment of process performance, researchers point out that companies have to be context-aware in order to fully understand the measured performance of thei...

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Veröffentlicht in:Lecture notes in engineering and computer science Jg. 2; S. 1198 - 1203
Hauptverfasser: Kronsbein, D, Meiser, D, Leyer, M
Format: Journal Article
Sprache:Englisch
Veröffentlicht: 01.01.2014
Schlagworte:
Assessments
Banks
Business
Categories
Changing environments
Management
Operations research
Specifications
ISBN:9789881925336, 9881925339
ISSN:2078-0958, 2078-0966
Online-Zugang:Volltext
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Zusammenfassung:The management of business processes is a major challenge for many companies and much research is being done in this area. With regard to the assessment of process performance, researchers point out that companies have to be context-aware in order to fully understand the measured performance of their processes. Due to a continuously changing environment there are factors affecting performance which are not sufficiently considered. Methods to analyse performance such as the Data Envelopment Analysis need to be filled with the relevant data. However, research lacks of frameworks which structure contextual factors according to their different specifications. Thus, this paper aims to outline a holistic conceptualisation of contextual factors. Based on related research, a framework is derived which will guide companies through the different categories of contextual factors and allow them to rank the required awareness of these factors. The framework is applied to an exemplary process within a bank for visualisation purposes.
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ISBN:9789881925336
9881925339
ISSN:2078-0958
2078-0966