Shaping Emotional Labor Practices in the Sharing Economy

Abstract Independent actors operating through peer-to-peer sharing economy platforms co-create service experiences, such as shared car-rides or home-stays. Emotional labor among both parties, manifested in the mutual enactment of socially desirable behavior, is essential in ensuring that these exper...

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Veröffentlicht in:	Theorizing the Sharing Economy Jg. 66; S. 55 - 82
Hauptverfasser:	Bucher, Eliane, Fieseler, Christian, Lutz, Christoph, Newlands, Gemma
Format:	Buchkapitel
Sprache:	Englisch
Veröffentlicht:	United Kingdom Emerald Publishing Limited 01.01.2020
Schlagworte:	Sociology sharing economy service co-creation online platforms Emotional labor
ISBN:	1787561801, 9781787561809
ISSN:	0733-558X
Online-Zugang:	Volltext
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