A patient-centred comparison of the public and private healthcare service quality: insights from the SERVQUAL model

Background The quality of healthcare services is a critical factor influencing patient satisfaction, trust, and overall health outcomes. In many countries, both public and private healthcare sectors operate simultaneously, often differing in resources, efficiency, accessibility, and patient experien...

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Bibliographic Details
Published in:	Discover health systems Vol. 4; no. 1; pp. 137 - 15
Main Authors:	Adongo, Awinaba Amoah, Mokulogo, Robert Kuchengye, Bodpii, Dominic Nabil, Akazili, James, Yar, Denis Dekugmen
Format:	Journal Article
Language:	English
Published:	Cham Springer International Publishing 01.12.2025 Springer Nature B.V Springer Nature
Subjects:	Comparative analysis Health care delivery Health Care Management Health care policy Health disparities Health Economics Health facilities Health Informatics Health Services Research Hospitals Infrastructure Institutionalism Medicine Medicine & Public Health Patient satisfaction Patients perceptions and experiences Perceptions Practice and Hospital Management Private hospitals Public Health Public hospitals Quality healthcare Quality of service SERVQUAL model Ghana SERVQUAL model Quality healthcare Private hospitals Public hospitals Patients perceptions and experiences
ISSN:	2731-7501, 2731-7501
Online Access:	Get full text
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