THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY
Background: Find out the efficiency criteria of doctor’s patient-centered communication skills. Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed...
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| Veröffentlicht in: | Siberian journal of life sciences and agriculture Jg. 12; H. 3; S. 108 - 121 |
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| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
Science and Innovation Center Publishing House
01.12.2020
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| ISSN: | 2658-6649, 2658-6657 |
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| Abstract | Background: Find out the efficiency criteria of doctor’s patient-centered communication skills. Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed to find the efficient and inefficient variants of doctor-patient communication. Basing on the quantitative and qualitative analysis of poll results, main criteria for evaluating the efficiency of patient-centered communication were found out. Results: During the experiment main communicative mistakes were found out: unproper using of professional jargon, highly specialized terms, violation of ethical principles, wrong argumentation, low empathy etc. Humanization of modern medicine and changing of patient status consider transition to the patient-centered model of curing, which suppose that any disease has biopsychosocial nature, and its curing requires following communication theory principles. We suggest the criteria for estimating of doctor’s patient-centered communication efficiency, based on several features: following communication strategy (informing, impact etc.) corresponding to the current situation; searching for appropriate style of conversation (open, initiative etc.); compliance with standards of speech etiquette; awareness of the doctor social role; transaction analysis of communication with patient, following its laws, such as interdependence between communication result and expended efforts, speech absorption of emotions; creating nonconflicted communicative situation (favorable self-presentation and tolerance); using skills of speech impact. Conclusion: Effective doctor’s communication efficiency is based on deliberate organization of the dialog with patient. |
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| AbstractList | Background: Find out the efficiency criteria of doctor’s patient-centered communication skills. Materials and methods: Research is based on the results of the experiment, took place in November, 2020 and ideas of communication theory. 300 students of Tyumen State Medical University were interviewed to find the efficient and inefficient variants of doctor-patient communication. Basing on the quantitative and qualitative analysis of poll results, main criteria for evaluating the efficiency of patient-centered communication were found out. Results: During the experiment main communicative mistakes were found out: unproper using of professional jargon, highly specialized terms, violation of ethical principles, wrong argumentation, low empathy etc. Humanization of modern medicine and changing of patient status consider transition to the patient-centered model of curing, which suppose that any disease has biopsychosocial nature, and its curing requires following communication theory principles. We suggest the criteria for estimating of doctor’s patient-centered communication efficiency, based on several features: following communication strategy (informing, impact etc.) corresponding to the current situation; searching for appropriate style of conversation (open, initiative etc.); compliance with standards of speech etiquette; awareness of the doctor social role; transaction analysis of communication with patient, following its laws, such as interdependence between communication result and expended efforts, speech absorption of emotions; creating nonconflicted communicative situation (favorable self-presentation and tolerance); using skills of speech impact. Conclusion: Effective doctor’s communication efficiency is based on deliberate organization of the dialog with patient. |
| Author | Olga Vladimirovna Makarova |
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| Title | THE ANALYSIS OF DOCTOR’S PATIENT-CENTERED COMMUNICATION SKILLS EFFICIENCY |
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