Narrative and Design for Wellbeing: A User-Centered Approach
The narratives that we have about our lives can affect our wellbeing. The Products and services that we own or use can play a role in these narratives (Jordan, Bardill, Herd and Grimaldi, 2020) – the car that says "I am a success", the toy that says "I am a good parent" or the cu...
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| Veröffentlicht in: | ACTIO Journal of technology in design, film arts and visual communication H. 4; S. 85 - 107 |
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| Hauptverfasser: | , , , |
| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
05.10.2020
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| ISSN: | 2665-1890, 2665-1890 |
| Online-Zugang: | Volltext |
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| Zusammenfassung: | The narratives that we have about our lives can affect our wellbeing. The Products and services that we own or use can play a role in these narratives (Jordan, Bardill, Herd and Grimaldi, 2020) – the car that says "I am a success", the toy that says "I am a good parent" or the customer-care that lets me know that "I am not important.” In an exploratory study, 41 undergraduate students described experiences with two different products or services – one that enabled and one that failed to enable a desired narrative. These 82 case studies were analysed to explore concepts relevant to narrative in the context of product and service use. We identify six different ways in which a product or service can enable a narrative, evaluate Jung’s archetypes as a means of narrative classification, and explore the roles of products and users in enabling stories. The implications for user research and design are explored. |
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| ISSN: | 2665-1890 2665-1890 |
| DOI: | 10.15446/actio.n4.96251 |