Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service

Background Burnout and employee turnover in mental health services are costly and can have a negative impact on service user outcomes. Using the Job Demands-Resources model as a foundation, the aim of this study was to explore the relationships between burnout, turnover intention and job satisfactio...

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Vydané v:BMC health services research Ročník 19; číslo 1; s. 62 - 11
Hlavní autori: Scanlan, Justin Newton, Still, Megan
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: London BioMed Central 23.01.2019
BioMed Central Ltd
Springer Nature B.V
BMC
Predmet:
Adult
Aged
Analysis
Attitude of Health Personnel
Burn out (Psychology)
Burnout
Burnout, Professional - psychology
Correlation analysis
Cross-Sectional Studies
Data collection
Disengagement
Employee turnover
Employee wellbeing
Employees
Exhaustion
Female
Health Administration
Health Informatics
Health Personnel - psychology
Health Resources - statistics & numerical data
Health services
Humans
Hypotheses
Intention
Job demands-resources model
Job Satisfaction
Male
Medical personnel
Medicine
Medicine & Public Health
Mental health
Mental health care
Mental Health Services - statistics & numerical data
Middle Aged
New South Wales
Nursing Research
Organization
Perceptions
Personnel Turnover - statistics & numerical data
Practice
Psychological aspects
Public Health
Questionnaires
Research Article
structure and delivery of healthcare
Supervisors
Surveys and Questionnaires
Turnover
Validity
Workforce
Workloads
Workplace - psychology
Young Adult
New South Wales
Australia
Job demands-resources model
Employee wellbeing
Exhaustion
Disengagement
ISSN:1472-6963, 1472-6963
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Shrnutí:Background Burnout and employee turnover in mental health services are costly and can have a negative impact on service user outcomes. Using the Job Demands-Resources model as a foundation, the aim of this study was to explore the relationships between burnout, turnover intention and job satisfaction in relation to specific job demands and job resources present in the workplace in the context of one Australian mental health service with approximately 1100 clinical staff. Methods The study took a cross-sectional survey approach. The survey included demographic questions, measures of burnout, turnover intention, job satisfaction, job demands and job resources. Results A total of 277 mental health personnel participated. Job satisfaction, turnover intention and burnout were all strongly inter-correlated. The job resources of rewards and recognition , job control , feedback and participation were associated with burnout, turnover intention and job satisfaction. Additionally, the job demands of emotional demands, shiftwork and work-home interference were associated with the exhaustion component of burnout. Conclusion This study is the largest of its kind to be completed with Australian mental health personnel. Results can be used as a foundation for the development of strategies designed to reduce burnout and turnover intention and enhance job satisfaction.
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ISSN:1472-6963
1472-6963
DOI:10.1186/s12913-018-3841-z