Exploring the critical challenges and factors influencing the E-learning system usage during COVID-19 pandemic

The provision and usage of online and e-learning system is becoming the main challenge for many universities during COVID-19 pandemic. E-learning system such as Blackboard has several fantastic features that would be valuable for use during this COVID-19 pandemic. However, the successful usage of e-...

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Bibliographic Details
Published in:Education and information technologies Vol. 25; no. 6; pp. 5261 - 5280
Main Authors: Almaiah, Mohammed Amin, Al-Khasawneh, Ahmad, Althunibat, Ahmad
Format: Journal Article
Language:English
Published: New York Springer US 01.11.2020
Springer
Springer Nature B.V
Subjects:
College Students
Computer Appl. in Social and Behavioral Sciences
Computer Science
Computers and Education
Coronaviruses
COVID-19
Education
Educational Technology
Electronic Learning
Epidemics
Foreign Countries
Information Systems Applications (incl.Internet)
Online instruction
Pandemics
Saudi Arabia
Technology Uses in Education
Universities
Use Studies
User Interfaces and Human Computer Interaction
Saudi Arabia
Jordan
E-learning system
COVID-19 pandemic
Success factors
Challenges of E-learning system
ISSN:1360-2357, 1573-7608
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Summary:The provision and usage of online and e-learning system is becoming the main challenge for many universities during COVID-19 pandemic. E-learning system such as Blackboard has several fantastic features that would be valuable for use during this COVID-19 pandemic. However, the successful usage of e-learning system relies on understanding the adoption factors as well as the main challenges that face the current e-learning systems. There is lack of agreement about the critical challenges and factors that shape the successful usage of e-learning system during COVID-19 pandemic; hence, a clear gap has been identified in the knowledge on the critical challenges and factors of e-learning usage during this pandemic. Therefore, this study aims to explore the critical challenges that face the current e-learning systems and investigate the main factors that support the usage of e-learning system during COVID-19 pandemic. This study employed the interview method using thematic analysis through NVivo software. The interview was conducted with 30 students and 31 experts in e-learning systems at six universities from Jordan and Saudi Arabia. The findings of this study offer useful suggestions for policy-makers, designers, developers and researchers, which will enable them to get better acquainted with the key aspects of the e-learning system usage successfully during COVID-19 pandemic.
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ISSN:1360-2357
1573-7608
DOI:10.1007/s10639-020-10219-y