Communication challenges faced by customers who are less proficient in English and Afrikaans at two South African state-owned enterprises

The Use of Official Languages Act (No. 12 of 2012) applies to all national departments and state-owned enterprises (SOEs) in South Africa and stipulates that they should promote multilingualism when interacting with members of the public and/or customers. The main aim of this study was to investigat...

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Bibliographic Details
Published in:	Literator Vol. 44; no. 1; pp. e1 - e12
Main Authors:	Khumalo, Lungisani X., Ditsele, Thabo, Rwodzi, Christopher
Format:	Journal Article
Language:	English
Published:	Potchefstroom AOSIS 2023 African Online Scientific Information Systems (Pty) Ltd t/a AOSIS AOSIS (Pty) Ltd
Subjects:	African languages Afrikaans language Belonging Business communication Communication Competence Consumers Customer relations Customers Data English language Evaluation Germanic languages Government business enterprises Human rights Hypotheses Influence International languages Interviews language attitudes Language policy language policy and planning language proficiency Languages Linguistics Marginality Multilingualism Official languages Politics Power Public enterprise Researcher subject relations Respondents Scientific knowledge Society South African English state-owned enterprises (SOEs) South Africa China Africa
ISSN:	0258-2279, 2219-8237
Online Access:	Get full text
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