Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty

We study server scheduling in multiclass service systems under uncertainty in the customer arrival volumes. Common practice in such systems is to first identify staffing levels and then determine schedules for the servers that cover these levels. We propose a new stochastic integer programming (SIP)...

Full description

Bibliographic Details

Published in:	Management science Vol. 63; no. 7; pp. 2073 - 2091
Main Authors:	Bodur, Merve, Luedtke, James R.
Format:	Journal Article
Language:	English
Published:	Linthicum INFORMS 01.07.2017 Institute for Operations Research and the Management Sciences
Subjects:	Algorithms Integer programming Methods mixed-integer rounding Quality of service Relaxation Scheduling Scheduling (Management) service-system scheduling Staffing stochastic integer programming Strength Uncertainty
ISSN:	0025-1909, 1526-5501
Online Access:	Get full text
Tags:	Add Tag No Tags, Be the first to tag this record!