Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty

We study server scheduling in multiclass service systems under uncertainty in the customer arrival volumes. Common practice in such systems is to first identify staffing levels and then determine schedules for the servers that cover these levels. We propose a new stochastic integer programming (SIP)...

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Veröffentlicht in:	Management science Jg. 63; H. 7; S. 2073 - 2091
Hauptverfasser:	Bodur, Merve, Luedtke, James R.
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Linthicum INFORMS 01.07.2017 Institute for Operations Research and the Management Sciences
Schlagworte:	Algorithms Integer programming Methods mixed-integer rounding Quality of service Relaxation Scheduling Scheduling (Management) service-system scheduling Staffing stochastic integer programming Strength Uncertainty
ISSN:	0025-1909, 1526-5501
Online-Zugang:	Volltext
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