Information Technology Project Escalation: A Process Model

ABSTRACT Information technology (IT) a common and costly problem. While much is known about the factors that promote escalation behavior, little is known about the actual escalation process. This article uses an in‐depth case study to construct a process model of escalation, consisting of three phas...

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Bibliographic Details
Published in:Decision sciences Vol. 39; no. 2; pp. 239 - 272
Main Authors: Mähring, Magnus, Keil, Mark
Format: Journal Article
Language:English
Published: Malden, USA Blackwell Publishing Inc 01.05.2008
American Institute for Decision Sciences
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ISSN:0011-7315, 1540-5915, 1540-5915
Online Access:Get full text
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