Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

Online consultations (OCs) allow patients to contact their care providers on the web. Worldwide, OCs have been rolled out in primary care rapidly owing to policy initiatives and COVID-19. There is a lack of evidence regarding how OC design and implementation influence care quality. We aimed to synth...

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Bibliographic Details
Published in:	Journal of medical Internet research Vol. 24; no. 10; p. e37436
Main Authors:	Darley, Sarah, Coulson, Tessa, Peek, Niels, Moschogianis, Susan, van der Veer, Sabine N, Wong, David C, Brown, Benjamin C
Format:	Journal Article
Language:	English
Published:	Canada Journal of Medical Internet Research 24.10.2022 Gunther Eysenbach MD MPH, Associate Professor JMIR Publications
Subjects:	Access Artificial Intelligence Communication disorders COVID-19 Data Epidemics Female Health behavior Health care expenditures Health education Health information Health services Humans Implementation Infrastructure Literature reviews Male Medical care Medical care, Cost of Medical personnel Medical research Medicine Medicine, Experimental Mental disorders Mental health Mental health services Multimedia Multiple choice Objectives Pandemics Patient satisfaction Patients Primary care Qualitative research Quality management Quality of care Quality of Health Care Quantitative analysis Questionnaires Referral and Consultation Registration Resource allocation Responses Review Safety Satisfaction Socioeconomic status Software Synthesis Systematic review Technology adoption Telemedicine United States Verbal communication Web portals Web sites United States telemedicine remote consultation primary health care pandemic patient care systematic review COVID-19 health outcome OC general practice health care professional primary care workforce triage care provider
ISSN:	1438-8871, 1439-4456, 1438-8871
Online Access:	Get full text
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