A survey on providing customer and public administration based services using AI: chatbot

A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot user-friendly. It is observed that chatbots h...

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Bibliographic Details
Published in:	Multimedia tools and applications Vol. 81; no. 16; pp. 22215 - 22246
Main Authors:	Nirala, Krishna Kumar, Singh, Nikhil Kumar, Purani, Vinay Shivshanker
Format:	Journal Article
Language:	English
Published:	New York Springer US 01.07.2022 Springer Nature B.V
Subjects:	1200: Machine Vision Theory and Applications for Cyber Physical Systems Artificial intelligence Chatbots Computation Computer Communication Networks Computer Science Customer services Data Structures and Information Theory Insurance policies Logic Multimedia Information Systems Public administration Special Purpose and Application-Based Systems Deep learning Artificial Intelligence (AI) Public administration Natural Language Understanding (NLU) Natural Language Processing (NLP) Chatbot Neural network
ISSN:	1380-7501, 1573-7721
Online Access:	Get full text
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