Communication Skills Training for Physicians Improves Patient Satisfaction

ABSTRACT BACKGROUND Skilled physician communication is a key component of patient experience. Large-scale studies of exposure to communication skills training and its impact on patient satisfaction have not been conducted. OBJECTIVE We aimed to examine the impact of experiential relationship-centere...

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Bibliographic Details
Published in:	Journal of general internal medicine : JGIM Vol. 31; no. 7; pp. 755 - 761
Main Authors:	Boissy, Adrienne, Windover, Amy K., Bokar, Dan, Karafa, Matthew, Neuendorf, Katie, Frankel, Richard M., Merlino, James, Rothberg, Michael B.
Format:	Journal Article
Language:	English
Published:	New York Springer US 01.07.2016 Springer Nature B.V
Subjects:	Academic Medical Centers Burnout Burnout, Professional - prevention & control Case-Control Studies Communication Communication skills Communications systems Depersonalization Emotions Empathy Exhaustion Female Health care Health care facilities Humans Inservice Training - methods Internal Medicine Intervention Male Medical personnel Medicine Medicine & Public Health Original Research Patient Satisfaction Physician-Patient Relations Physicians Physicians - psychology Self Efficacy Skill development Skills Statistical analysis Sustainability Training patient satisfaction CGCAHPS empathy patient experience physician communication burnout HCAHPS
ISSN:	0884-8734, 1525-1497
Online Access:	Get full text
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