Feel exhausted or motivated by techno-overload? The moderating role of mastery climate

Techno-overload represents a new job demand arising from information and communication technologies (ICTs) application in the workplace but its impact on task performance is still controversial. The purpose of this paper is to investigate how and when techno-overload affects task performance through...

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Vydáno v:Current psychology (New Brunswick, N.J.) Ročník 43; číslo 36; s. 29199 - 29210
Hlavní autoři: Hao, Shuwei, Han, Ping, Yu, Chang
Médium: Journal Article
Jazyk:angličtina
Vydáno: New York Springer US 01.09.2024
Springer
Springer Nature B.V
Témata:
Behavioral Science and Psychology
Boundary conditions
Communications technology
Employee motivation
Employees
Energy
Information technology
Mental fatigue
Organizational research
Performance management
Personal development
Psychological aspects
Psychology
Social Sciences
Telecommunication
Work environment
China
Task performance
Work engagement
Mastery climate
Exhaustion
Techno-overload
The JD-R model
ISSN:1046-1310, 1936-4733
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Shrnutí:Techno-overload represents a new job demand arising from information and communication technologies (ICTs) application in the workplace but its impact on task performance is still controversial. The purpose of this paper is to investigate how and when techno-overload affects task performance through two different processes (i.e., the energy depletion process and the motivational process). Based on the job demands-resources (JD-R) model, we developed a moderated mediation model examining the moderating role of mastery climate in the indirect relationship between techno-overload and task performance through exhaustion and work engagement. We collected data from 275 employees in China and tested the model using conditional process modeling. The findings show that mastery climate weakens the negative indirect effect of techno-overload on task performance through exhaustion and strengthens the positive indirect effect of techno-overload on task performance through work engagement. Our paper not only contributes to the techno-overload literature by integrating two competing perspectives and identifying one critical contingency to the influence of techno-overload, but also provides knowledge that can be used for technology, stress, and performance management in organizations.
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ISSN:1046-1310
1936-4733
DOI:10.1007/s12144-024-06364-z