Healthcare Professionals' Responses to Complaints: A Qualitative Interview Study With Patients, Carers and Healthcare Professionals Using the Theoretical Domains Framework and COM‐B Model

ABSTRACT Background Patient complaints in healthcare settings can provide feedback for monitoring and improving healthcare services. Behavioural responses to complaints (e.g., talking or apologising to a patient) can influence the trajectory of a complaint for instance, whether a complaint is escala...

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Bibliographic Details
Published in:	Health expectations : an international journal of public participation in health care and health policy Vol. 27; no. 6; pp. e70118 - n/a
Main Authors:	Antonopoulou, Vivi, Schenk, Paulina M., McKinlay, Alison R., Chadwick, Paul, Meyer, Carly, Gibson, Beckie, Sniehotta, Falko F., Lorencatto, Fabiana, Vlaev, Ivo, Chater, Angel M.
Format:	Journal Article
Language:	English
Published:	England John Wiley & Sons, Inc 01.12.2024 John Wiley and Sons Inc Wiley
Subjects:	Adult Advertisements Advertising Apologies Attitude of Health Personnel Behavior behavioral research Behavioral responses Beliefs Caregivers Caregivers - psychology Citizen participation Clinical outcomes Complaints Complaints management COM‐B Cultural factors Culture Data collection Emotional regulation Emotions Feedback Female Frame analysis Grievance procedures Health care Health Personnel - psychology Health services Humans Influence Interviews Interviews as Topic Knowledge Male Medical personnel Mental health care Middle Aged Motivation Openness Organizational culture Original patient feedback patient safety Patient Satisfaction Patient-centered care Patients Patients - psychology Professional-Patient Relations Professionals Public involvement Qualitative Research Recruitment Social factors Social networks Social organization Social sciences Sociocultural factors Support networks Support systems Talking TDF United Kingdom United Kingdom United Kingdom > UK behavioral research patient safety COM‐B health services TDF patient feedback
ISSN:	1369-6513, 1369-7625, 1369-7625
Online Access:	Get full text
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