A Comprehensive Observational Coding Scheme for Analyzing Instrumental, Affective, and Relational Communication in Health Care Contexts

Many observational coding schemes have been offered to measure communication in health care settings. These schemes fall short of capturing multiple functions of communication among providers, patients, and other participants. After a brief review of observational communication coding, the authors p...

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Vydáno v:Journal of health communication Ročník 16; číslo 2; s. 178 - 197
Hlavní autoři: Siminoff, Laura A., Step, Mary M.
Médium: Journal Article
Jazyk:angličtina
Vydáno: Philadelphia, PA Taylor & Francis Group 01.02.2011
Taylor & Francis
Taylor & Francis Ltd
Témata:
Affectivity
Biological and medical sciences
Communication
Communication theory
Data Collection - methods
Grounded theory
Health care
Health education
Health information
Health services
Humans
Information
Measurement
Medical coding
Medical Informatics
Medical sciences
Miscellaneous
Observation
Patients
Physician-Patient Relations
Public health. Hygiene
Public health. Hygiene-occupational medicine
Reliability
Reproducibility of Results
Social relations
Studies
Test validity and reliability
Variables
Human
Observational study
Scheme
Coding
Public health
Care
Communication
ISSN:1081-0730, 1087-0415, 1087-0415
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Shrnutí:Many observational coding schemes have been offered to measure communication in health care settings. These schemes fall short of capturing multiple functions of communication among providers, patients, and other participants. After a brief review of observational communication coding, the authors present a comprehensive scheme for coding communication that is (a) grounded in communication theory, (b) accounts for instrumental and relational communication, and (c) captures important contextual features with tailored coding templates: the Siminoff Communication Content & Affect Program (SCCAP). To test SCCAP reliability and validity, the authors coded data from two communication studies. The SCCAP provided reliable measurement of communication variables including tailored content areas and observer ratings of speaker immediacy, affiliation, confirmation, and disconfirmation behaviors.
Bibliografie:SourceType-Scholarly Journals-1
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ISSN:1081-0730
1087-0415
1087-0415
DOI:10.1080/10810730.2010.535109