An architecture framework for enterprise IT service availability analysis

This paper presents an integrated enterprise architecture framework for qualitative and quantitative modeling and assessment of enterprise IT service availability. While most previous work has either focused on formal availability methods such as fault trees or qualitative methods such as maturity m...

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Published in:	Software and systems modeling Vol. 13; no. 4; pp. 1417 - 1445
Main Authors:	Franke, Ulrik, Johnson, Pontus, König, Johan
Format:	Journal Article
Language:	English
Published:	Berlin/Heidelberg Springer Berlin Heidelberg 01.10.2014 Springer Nature B.V
Subjects:	ArchiMate Architecture Assessments Availability Compilers Computer programs Computer Science Downtime Enterprise Architecture Evolution Information systems Information Systems Applications (incl.Internet) Interpreters IT in Business Mathematical models Metamodel Metamodels Noisy-OR OCL Programming Languages Programming Techniques Service availability Software Engineering Software Engineering/Programming and Operating Systems System quality analysis Systems availability Theme Section Paper Enterprise Architecture Service availability Downtime OCL Systems availability Noisy-OR ArchiMate System quality analysis Metamodel
ISSN:	1619-1366, 1619-1374, 1619-1374
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Abstract	This paper presents an integrated enterprise architecture framework for qualitative and quantitative modeling and assessment of enterprise IT service availability. While most previous work has either focused on formal availability methods such as fault trees or qualitative methods such as maturity models, this framework offers a combination. First, a modeling and assessment framework is described. In addition to metamodel classes, relationships and attributes suitable for availability modeling, the framework also features a formal computational model written in a probabilistic version of the object constraint language. The model is based on 14 systemic factors impacting service availability and also accounts for the structural features of the service architecture. Second, the framework is empirically tested in nine enterprise information system case studies. Based on an initial availability baseline and the annual evolution of the 14 factors of the model, annual availability predictions are made and compared with the actual outcomes as reported in SLA reports and system logs. The practical usefulness of the method is discussed based on the outcomes of a workshop conducted with the participating enterprises, and some directions for future research are offered.
AbstractList	This paper presents an integrated enterprise architecture framework for qualitative and quantitative modeling and assessment of enterprise IT service availability. While most previous work has either focused on formal availability methods such as fault trees or qualitative methods such as maturity models, this framework offers a combination. First, a modeling and assessment framework is described. In addition to metamodel classes, relationships and attributes suitable for availability modeling, the framework also features a formal computational model written in a probabilistic version of the object constraint language. The model is based on 14 systemic factors impacting service availability and also accounts for the structural features of the service architecture. Second, the framework is empirically tested in nine enterprise information system case studies. Based on an initial availability baseline and the annual evolution of the 14 factors of the model, annual availability predictions are made and compared with the actual outcomes as reported in SLA reports and system logs. The practical usefulness of the method is discussed based on the outcomes of a workshop conducted with the participating enterprises, and some directions for future research are offered. This paper presents an integrated enterprise architecture framework for qualitative and quantitative modeling and assessment of enterprise IT service availability. While most previous work has either focused on formal availability methods such as fault trees or qualitative methods such as maturity models, this framework offers a combination. First, a modeling and assessment framework is described. In addition to metamodel classes, relationships and attributes suitable for availability modeling, the framework also features a formal computational model written in a probabilistic version of the object constraint language. The model is based on 14 systemic factors impacting service availability and also accounts for the structural features of the service architecture. Second, the framework is empirically tested in nine enterprise information system case studies. Based on an initial availability baseline and the annual evolution of the 14 factors of the model, annual availability predictions are made and compared with the actual outcomes as reported in SLA reports and system logs. The practical usefulness of the method is discussed based on the outcomes of a workshop conducted with the participating enterprises, and some directions for future research are offered.[PUBLICATION ABSTRACT]
Author	Franke, Ulrik König, Johan Johnson, Pontus
Author_xml	– sequence: 1 givenname: Ulrik surname: Franke fullname: Franke, Ulrik email: ulrikf@ics.kth.se organization: Industrial Information and Control Systems, Royal Institute of Technology – sequence: 2 givenname: Pontus surname: Johnson fullname: Johnson, Pontus organization: Industrial Information and Control Systems, Royal Institute of Technology – sequence: 3 givenname: Johan surname: König fullname: König, Johan organization: Industrial Information and Control Systems, Royal Institute of Technology
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SubjectTerms	ArchiMate Architecture Assessments Availability Compilers Computer programs Computer Science Downtime Enterprise Architecture Evolution Information systems Information Systems Applications (incl.Internet) Interpreters IT in Business Mathematical models Metamodel Metamodels Noisy-OR OCL Programming Languages Programming Techniques Service availability Software Engineering Software Engineering/Programming and Operating Systems System quality analysis Systems availability Theme Section Paper
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