The effects of observing punishment on consumers’ decisions to punish other companies during industry-wide crises

Industry-wide crises, characterized by multiple companies within an industry allegedly engaging in similar misconduct, lead to disruptions in the social order. During such crises, one or a few of the involved companies often attract more media attention and receive punishment ahead of the others. Wi...

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Bibliographic Details
Published in:	Journal of the Academy of Marketing Science Vol. 52; no. 6; pp. 1741 - 1760
Main Authors:	Chen, Shijiao (Joseph), Li, Yi, Yao, Jun
Format:	Journal Article
Language:	English
Published:	New York Springer US 01.11.2024 Springer Springer Nature B.V
Subjects:	Altruism Attribution Blame Boundary conditions Business Business and Management Companies Consumers Crises Crisis management Experiments Industrial enterprises Marketing Marketing research Misconduct Moderators Original Empirical Research Punishment Scandals Social order Social Sciences Supply chains Australia Industry-wide crisis Altruistic punishment Third party Blame attribution certainty Social order restoration
ISSN:	0092-0703, 1552-7824
Online Access:	Get full text
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