Measuring Patient Experience: Concepts and Methods

Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to vali...

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Veröffentlicht in:	The patient : patient-centered outcomes research Jg. 7; H. 3; S. 235 - 241
Hauptverfasser:	Ahmed, Faraz, Burt, Jenni, Roland, Martin
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Cham Springer International Publishing 01.09.2014 Springer Nature B.V
Schlagworte:	Customer satisfaction Data Collection - methods Health Administration Health Economics Hospitals Humans Leading Article Medicine Medicine & Public Health Mortality Outcome Assessment, Health Care - methods Patient Satisfaction Patients Pharmacoeconomics and Health Outcomes Public Health Quality Improvement - organization & administration Quality Indicators, Health Care Quality of Life Research Quality of service Reproducibility of Results Socioeconomic Factors National Health Service Patient Experience Communication Skill Training Quality Improvement Strategy Mystery Shopper
ISSN:	1178-1653, 1178-1661
Online-Zugang:	Volltext
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