Working at the boundaries: Middle managerial work as a source of emancipation and alienation
The current article examines the experience of middle management through the concept of boundary work, characterized as the work of negotiating between multiple roles in the interstices of organizational groups. Through an ethnographic study of a Brazilian accounting firm, we explore the ambivalent...
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| Vydáno v: | Human relations (New York) Ročník 72; číslo 3; s. 534 - 564 |
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| Hlavní autoři: | , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
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London, England
SAGE Publications
01.03.2019
SAGE PUBLICATIONS, INC |
| Témata: | |
| ISSN: | 0018-7267, 1741-282X |
| On-line přístup: | Získat plný text |
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| Abstract | The current article examines the experience of middle management through the concept of boundary work, characterized as the work of negotiating between multiple roles in the interstices of organizational groups. Through an ethnographic study of a Brazilian accounting firm, we explore the ambivalent experience of boundary work as characteristic of professional middle managerial workers. Our managers described themselves as proactive and reflexive agents, on the one hand, yet also as lacking autonomy and a sense of belonging, on the other. We examine this tension as a contrast between forces of emancipation (i.e. sense of mastery, autonomy, empowerment and reflexivity) and alienation (i.e. fatigue, lack of self-determination, and detachment from their profession and coworkers). We discuss these forces and their implications for managerial work in the light that, in our findings, managers routinely shift between being agential and reflexive mediators (boundary subjects) and interfacing and coordination devices (boundary objects). |
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| AbstractList | The current article examines the experience of middle management through the concept of boundary work, characterized as the work of negotiating between multiple roles in the interstices of organizational groups. Through an ethnographic study of a Brazilian accounting firm, we explore the ambivalent experience of boundary work as characteristic of professional middle managerial workers. Our managers described themselves as proactive and reflexive agents, on the one hand, yet also as lacking autonomy and a sense of belonging, on the other. We examine this tension as a contrast between forces of emancipation (i.e. sense of mastery, autonomy, empowerment and reflexivity) and alienation (i.e. fatigue, lack of self-determination, and detachment from their profession and coworkers). We discuss these forces and their implications for managerial work in the light that, in our findings, managers routinely shift between being agential and reflexive mediators (boundary subjects) and interfacing and coordination devices (boundary objects). The current paper examines the experience of middle management through the concept of boundary work, characterized as the work of negotiating between multiple roles at the interstices of organizational groups. Through an ethnographic study of a Brazilian accounting firm, we explore the ambivalent experience of boundary work as characteristic of professional middle managerial workers. Our managers described themselves as proactive and reflexive agents, on the one hand, yet also as lacking autonomy and a sense of belonging, on the other. We examine this tension as a contrast between forces of emancipation (i.e. sense of mastery, autonomy, empowerment and reflexivity) and alienation (i.e. fatigue, lack of self-determination, and detachment from their profession and coworkers). We discuss these forces and their implications for managerial work in the light that, in our findings, managers routinely shift between being agential and reflexive mediators-boundary subjects-and interfacing and coordination devices-boundary objects. |
| Author | Islam, Gazi Azambuja, Ricardo |
| Author_xml | – sequence: 1 givenname: Ricardo orcidid: 0000-0003-2877-9100 surname: Azambuja fullname: Azambuja, Ricardo email: ricardo.azambuja@rennes-sb.com, ricardo.azambuja@rennes-sb.com organization: Rennes School of Business, France – sequence: 2 givenname: Gazi surname: Islam fullname: Islam, Gazi email: gazi.islam@grenoble-em.com organization: Grenoble Ecole de Management/U. Grenoble Alpes ComUE-IREGE, France and Insper |
| BackLink | https://shs.hal.science/halshs-01959107$$DView record in HAL |
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| Keywords | boundary objects Brazil experience of work boundary subjects ethnography politics of everyday life |
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| SubjectTerms | Accounting firms Alienation Ambivalence Autonomy Belonging Business administration Coordination Disengagement Emancipation Empowerment Ethnography Fatigue Human relations Humanities and Social Sciences Job characteristics Managers Middle management Multiple roles Reflexivity Roles Self determination Work |
| Title | Working at the boundaries: Middle managerial work as a source of emancipation and alienation |
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