A Literature Survey of Recent Advances in Chatbots

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise method...

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Vydáno v:	Information (Basel) Ročník 13; číslo 1; s. 41
Hlavní autoři:	Caldarini, Guendalina, Jaf, Sardar, McGarry, Kenneth
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Basel MDPI AG 01.01.2022 MDPI
Témata:	Algorithms Artificial Intelligence chatbot Chatbots ChatScript Computer Science Computers conversational agents conversational modelling Deep learning human-computer dialogue system Human-Computer Interaction Interactive computer systems Knowledge Language Literature reviews Machine learning Natural language processing social chatbots Verbal communication Los Angeles California United States > US conversational modelling chatbot embodied conversational agents conversational agents ChatScript conversation systems conversational entities conversational system social chatbots human-computer dialogue system
ISSN:	2078-2489, 2078-2489
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Abstract	Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.
AbstractList	Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation. Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation
Author	Caldarini, Guendalina McGarry, Kenneth Jaf, Sardar
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SubjectTerms	Algorithms Artificial Intelligence chatbot Chatbots ChatScript Computer Science Computers conversational agents conversational modelling Deep learning human-computer dialogue system Human-Computer Interaction Interactive computer systems Knowledge Language Literature reviews Machine learning Natural language processing social chatbots Verbal communication
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