Promoting consensus in the concept mapping methodology: An application in the hospitality sector

•A new method for improving the concept mapping methodology is presented.•The global index of consensus (GIc) scores the clustering configurations.•GIc is based on qualitative reasoning and it focuses on the experts’ consensus.•A real case application in the Barcelona hospitality industry is present...

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Bibliographic Details
Published in:	Pattern recognition letters Vol. 67; pp. 39 - 48
Main Authors:	Fornells, Albert, Rodrigo, Zaida, Rovira, Xari, Sánchez, Mónica, Santomà, Ricard, Teixidó-Navarro, Francesc, Golobardes, Elisabet
Format:	Journal Article Publication
Language:	English
Published:	Elsevier B.V 01.12.2015
Subjects:	90 Operations research, mathematical programming 90B Operations research and management science Classificació AMS Concept mapping methodology Consensus measures Excellence in hospitality Investigació operativa Matemàtiques i estadística Operations research Optimització Qualitative reasoning techniques SEPARATION VALIDATION Àrees temàtiques de la UPC Consensus measures Concept mapping methodology Qualitative reasoning techniques Excellence in hospitality
ISSN:	0167-8655, 1872-7344
Online Access:	Get full text
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