The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website

Previously, most studies used 5-star and 1-star ratings to represent reviewers' positive and negative attitudes, respectively. However, this premise is not always true because individuals' attitudes have more than one dimension. In particular, given the credence traits of medical service,...

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Bibliographic Details
Published in:	Journal of medical Internet research Vol. 25; no. 1; p. e38306
Main Authors:	Dong, Wei, Liu, Yongmei, Zhu, Zhangxiang, Cao, Xianye
Format:	Journal Article
Language:	English
Published:	Canada Gunther Eysenbach MD MPH, Associate Professor 29.05.2023 JMIR Publications
Subjects:	Affect Ambivalence Attitudes Cognition Complaints Econometrics Emotions Health services Helping behavior Humans Inconsistency Influence Internet Literary criticism Literature reviews Numbers Original Paper Patient satisfaction Patients Perceptions Physician-Patient Relations Physicians Physicians - psychology Practitioner patient relationship Ratings & rankings Uncertainty Valence Websites risk reduction web-based review helpfulness the tripartite model of attitudes mobile phone ambivalent attitudes
ISSN:	1438-8871, 1439-4456, 1438-8871
Online Access:	Get full text
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