The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website

Previously, most studies used 5-star and 1-star ratings to represent reviewers' positive and negative attitudes, respectively. However, this premise is not always true because individuals' attitudes have more than one dimension. In particular, given the credence traits of medical service,...

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Vydáno v:	Journal of medical Internet research Ročník 25; číslo 1; s. e38306
Hlavní autoři:	Dong, Wei, Liu, Yongmei, Zhu, Zhangxiang, Cao, Xianye
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Canada Gunther Eysenbach MD MPH, Associate Professor 29.05.2023 JMIR Publications
Témata:	Affect Ambivalence Attitudes Cognition Complaints Econometrics Emotions Health services Helping behavior Humans Inconsistency Influence Internet Literary criticism Literature reviews Numbers Original Paper Patient satisfaction Patients Perceptions Physician-Patient Relations Physicians Physicians - psychology Practitioner patient relationship Ratings & rankings Uncertainty Valence Websites risk reduction web-based review helpfulness the tripartite model of attitudes mobile phone ambivalent attitudes
ISSN:	1438-8871, 1439-4456, 1438-8871
On-line přístup:	Získat plný text
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