Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology
Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were...
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| Vydané v: | Library & information science research Ročník 45; číslo 3; s. 101248 |
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| Hlavní autori: | , , |
| Médium: | Journal Article |
| Jazyk: | English |
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United States
Elsevier Inc
01.07.2023
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| ISSN: | 0740-8188, 0740-8188 |
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| Abstract | Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations.
•The findings suggest a need for expansion of the social innovation typology for public libraries' innovative services.•This Twitter study highlights that public library innovation leads to ensure service continuity in the pandemic.•The tweets of different periods demonstrated that library innovation mainly changes in diverse service modalities.•Public libraries emphasize community as a focal point and play an important role as public educational centers.•Collaboration with other institutions is one key aspect of innovative public library services. |
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| AbstractList | Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations. Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations. •The findings suggest a need for expansion of the social innovation typology for public libraries' innovative services.•This Twitter study highlights that public library innovation leads to ensure service continuity in the pandemic.•The tweets of different periods demonstrated that library innovation mainly changes in diverse service modalities.•Public libraries emphasize community as a focal point and play an important role as public educational centers.•Collaboration with other institutions is one key aspect of innovative public library services. Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations.Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations. |
| ArticleNumber | 101248 |
| Author | Syn, Sue Yeon Kim, Sujin Sinn, Donghee |
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| Cites_doi | 10.1086/717230 10.1080/01616846.2019.1571399 10.1177/0961000618792367 10.1016/j.acalib.2019.102052 10.1016/j.lisr.2021.101072 10.1080/01616846.2020.1827618 10.1108/EL-03-2021-0067 10.1108/LM-01-2014-0006 10.6017/ital.v38i2.11018 10.1177/0961000619871991 10.5958/2249-5576.2020.00035.7 10.1086/714315 10.1108/LHT-07-2018-0094 10.1177/0961000620948567 10.1177/0961000618810367 10.1177/0961000605057480 |
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| Keywords | Public library services Innovation typology Innovative public library services Library innovation |
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| License | 2023 Elsevier Inc. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
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| References | Pew Research Center (bb0060) 2013, January 29 Ram, Singh (bb0080) 2020; 10 Nicholson (bb0055) 2019; 38 Freeburg (bb0030) 2020; 52 Han (bb0035) 2019; 38 Martínez-Cardama, Pacios (bb0050) 2020; 29 Hayes, Morris (bb0040) 2005; 37 American Library Association (ALA) (bb0015) 2019 Potnis, Winberry, Finn (bb0070) 2021; 53 Johannsen (bb0045) 2014; 35 Alajmi, Albudaiwi (bb0005) 2021; 40 Winberry, Potnis (bb0100) 2021; 91 Potnis, Gala (bb0065) 2022; 92 Wójcik (bb0105) 2019; 37 Spencer (bb0085) 2021 Stvilia, Gibradze (bb0090) 2019; 45 Suchá, Bartošová, Novotný, Svitáková, Štefek, Víchová (bb0095) 2021; 43 Potnis, Winberry, Finn, Hunt (bb0075) 2020; 51 Alsuhaibani (bb0010) 2020; 52 Yang, Ju (bb0110) 2021; 43 Delica, Elbeshausen (bb0025) 2013; 18 Choi, Kim (bb0020) 2021; 39 American Library Association (ALA) (10.1016/j.lisr.2023.101248_bb0015) Suchá (10.1016/j.lisr.2023.101248_bb0095) 2021; 43 Yang (10.1016/j.lisr.2023.101248_bb0110) 2021; 43 Hayes (10.1016/j.lisr.2023.101248_bb0040) 2005; 37 Potnis (10.1016/j.lisr.2023.101248_bb0070) 2021; 53 Spencer (10.1016/j.lisr.2023.101248_bb0085) 2021 Johannsen (10.1016/j.lisr.2023.101248_bb0045) 2014; 35 Potnis (10.1016/j.lisr.2023.101248_bb0075) 2020; 51 Choi (10.1016/j.lisr.2023.101248_bb0020) 2021; 39 Stvilia (10.1016/j.lisr.2023.101248_bb0090) 2019; 45 Nicholson (10.1016/j.lisr.2023.101248_bb0055) 2019; 38 Martínez-Cardama (10.1016/j.lisr.2023.101248_bb0050) 2020; 29 Potnis (10.1016/j.lisr.2023.101248_bb0065) 2022; 92 Freeburg (10.1016/j.lisr.2023.101248_bb0030) 2020; 52 Winberry (10.1016/j.lisr.2023.101248_bb0100) 2021; 91 Alsuhaibani (10.1016/j.lisr.2023.101248_bb0010) 2020; 52 Alajmi (10.1016/j.lisr.2023.101248_bb0005) 2021; 40 Han (10.1016/j.lisr.2023.101248_bb0035) 2019; 38 Ram (10.1016/j.lisr.2023.101248_bb0080) 2020; 10 Pew Research Center (10.1016/j.lisr.2023.101248_bb0060) Delica (10.1016/j.lisr.2023.101248_bb0025) 2013; 18 Wójcik (10.1016/j.lisr.2023.101248_bb0105) 2019; 37 |
| References_xml | – year: 2013, January 29 ident: bb0060 article-title: Innovative library services “in the wild.” – volume: 43 start-page: 1 year: 2021 end-page: 8 ident: bb0095 article-title: Stimulators and barriers toward social innovations in public libraries: Qualitative research study publication-title: Library and Information Science Research – volume: 18 year: 2013 ident: bb0025 article-title: Socia-cultural innovation through and by public libraries in disadvantaged neighbourhoods in Denmark: Concepts and practices publication-title: Information Research – volume: 40 start-page: 540 year: 2021 end-page: 556 ident: bb0005 article-title: Response to COVID-19 pandemic: Where do public libraries stand? publication-title: Public Library Quarterly – year: 2021 ident: bb0085 article-title: A content analyses of North Carolina public Libraries’ responses to COVID-19 via library websites and social media – volume: 38 start-page: 331 year: 2019 end-page: 347 ident: bb0055 article-title: Collaborative, creative, participative: Trends in public library innovation publication-title: Public Library Quarterly – volume: 37 start-page: 131 year: 2005 end-page: 139 ident: bb0040 article-title: Leisure role of public libraries: User views publication-title: Journal of Librarianship and Information Science – volume: 37 start-page: 138 year: 2019 end-page: 154 ident: bb0105 article-title: How to design innovative information services at the library? publication-title: Library Hi Tech – volume: 43 start-page: 1 year: 2021 end-page: 10 ident: bb0110 article-title: Library support for emergency management during the time of natural disasters: Through the lens of public library Twitter data publication-title: Library and Information Science Research – volume: 10 start-page: 192 year: 2020 end-page: 194 ident: bb0080 article-title: Innovative library services in mobile technology: A recent approach publication-title: International Journal of Information Dissemination and Technology – volume: 45 start-page: 1 year: 2019 end-page: 8 ident: bb0090 article-title: Exploring Twitter use and services of academic innovation centers publication-title: The Journal of Academic Librarianship – year: 2019 ident: bb0015 article-title: The Nation's Largest Public Libraries – volume: 39 start-page: 713 year: 2021 end-page: 731 ident: bb0020 article-title: Public library Twitter use during the early period of the COVID-19 lockdown in the United States publication-title: The Electronic Library – volume: 29 year: 2020 ident: bb0050 article-title: Twitter communication of university libraries in the face of Covid-19 publication-title: Profesional de la Información – volume: 91 start-page: 337 year: 2021 end-page: 365 ident: bb0100 article-title: Social innovations in public libraries: Types and challenges publication-title: Library Quarterly: Information, Community, Policy – volume: 52 start-page: 197 year: 2020 end-page: 207 ident: bb0010 article-title: One hundred tweets from library land: A case study of RMIT University Library (academic library) and State Library of Victoria (public state library) in Australia publication-title: Journal of Librarianship and Information Science – volume: 35 start-page: 469 year: 2014 end-page: 480 ident: bb0045 article-title: Innovative public library services – Staff-less or staff-intensive? publication-title: Library Management – volume: 53 start-page: 431 year: 2021 end-page: 443 ident: bb0070 article-title: Best practices for managing innovations in public libraries in the USA publication-title: Journal of Librarianship and Information Science – volume: 38 start-page: 37 year: 2019 end-page: 48 ident: bb0035 article-title: Weathering the Twitter storm: Early use of social media as a disaster response tool for public libraries during Hurricane Sandy publication-title: Information Technology and Libraries – volume: 51 start-page: 792 year: 2020 end-page: 805 ident: bb0075 article-title: What is innovative to public libraries in the United States? A perspective of library administrators for classifying innovations publication-title: Journal of Librarianship and Information Science – volume: 52 start-page: 451 year: 2020 end-page: 463 ident: bb0030 article-title: Leadership and innovation within a complex adaptive system: Public libraries publication-title: Journal of Librarianship and Information Science – volume: 92 start-page: 68 year: 2022 end-page: 86 ident: bb0065 article-title: “Unified mobile, financial, and information literacy toolkit”: A social innovation for public libraries to alleviate poverty in developing countries publication-title: The Library Quarterly: Information, Community, Policy – volume: 29 issue: 6 year: 2020 ident: 10.1016/j.lisr.2023.101248_bb0050 article-title: Twitter communication of university libraries in the face of Covid-19 publication-title: Profesional de la Información – volume: 92 start-page: 68 year: 2022 ident: 10.1016/j.lisr.2023.101248_bb0065 article-title: “Unified mobile, financial, and information literacy toolkit”: A social innovation for public libraries to alleviate poverty in developing countries publication-title: The Library Quarterly: Information, Community, Policy doi: 10.1086/717230 – volume: 38 start-page: 331 year: 2019 ident: 10.1016/j.lisr.2023.101248_bb0055 article-title: Collaborative, creative, participative: Trends in public library innovation publication-title: Public Library Quarterly doi: 10.1080/01616846.2019.1571399 – ident: 10.1016/j.lisr.2023.101248_bb0060 – volume: 52 start-page: 197 year: 2020 ident: 10.1016/j.lisr.2023.101248_bb0010 article-title: One hundred tweets from library land: A case study of RMIT University Library (academic library) and State Library of Victoria (public state library) in Australia publication-title: Journal of Librarianship and Information Science doi: 10.1177/0961000618792367 – volume: 45 start-page: 1 issue: 5 year: 2019 ident: 10.1016/j.lisr.2023.101248_bb0090 article-title: Exploring Twitter use and services of academic innovation centers publication-title: The Journal of Academic Librarianship doi: 10.1016/j.acalib.2019.102052 – volume: 43 start-page: 1 issue: 1 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0110 article-title: Library support for emergency management during the time of natural disasters: Through the lens of public library Twitter data publication-title: Library and Information Science Research doi: 10.1016/j.lisr.2021.101072 – volume: 43 start-page: 1 issue: 1 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0095 article-title: Stimulators and barriers toward social innovations in public libraries: Qualitative research study publication-title: Library and Information Science Research – volume: 18 issue: 3 year: 2013 ident: 10.1016/j.lisr.2023.101248_bb0025 article-title: Socia-cultural innovation through and by public libraries in disadvantaged neighbourhoods in Denmark: Concepts and practices publication-title: Information Research – volume: 40 start-page: 540 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0005 article-title: Response to COVID-19 pandemic: Where do public libraries stand? publication-title: Public Library Quarterly doi: 10.1080/01616846.2020.1827618 – ident: 10.1016/j.lisr.2023.101248_bb0015 – volume: 39 start-page: 713 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0020 article-title: Public library Twitter use during the early period of the COVID-19 lockdown in the United States publication-title: The Electronic Library doi: 10.1108/EL-03-2021-0067 – volume: 35 start-page: 469 year: 2014 ident: 10.1016/j.lisr.2023.101248_bb0045 article-title: Innovative public library services – Staff-less or staff-intensive? publication-title: Library Management doi: 10.1108/LM-01-2014-0006 – volume: 38 start-page: 37 issue: 1 year: 2019 ident: 10.1016/j.lisr.2023.101248_bb0035 article-title: Weathering the Twitter storm: Early use of social media as a disaster response tool for public libraries during Hurricane Sandy publication-title: Information Technology and Libraries doi: 10.6017/ital.v38i2.11018 – volume: 51 start-page: 792 year: 2020 ident: 10.1016/j.lisr.2023.101248_bb0075 article-title: What is innovative to public libraries in the United States? A perspective of library administrators for classifying innovations publication-title: Journal of Librarianship and Information Science doi: 10.1177/0961000619871991 – volume: 10 start-page: 192 issue: 4 year: 2020 ident: 10.1016/j.lisr.2023.101248_bb0080 article-title: Innovative library services in mobile technology: A recent approach publication-title: International Journal of Information Dissemination and Technology doi: 10.5958/2249-5576.2020.00035.7 – volume: 91 start-page: 337 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0100 article-title: Social innovations in public libraries: Types and challenges publication-title: Library Quarterly: Information, Community, Policy doi: 10.1086/714315 – volume: 37 start-page: 138 issue: 2 year: 2019 ident: 10.1016/j.lisr.2023.101248_bb0105 article-title: How to design innovative information services at the library? publication-title: Library Hi Tech doi: 10.1108/LHT-07-2018-0094 – volume: 53 start-page: 431 year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0070 article-title: Best practices for managing innovations in public libraries in the USA publication-title: Journal of Librarianship and Information Science doi: 10.1177/0961000620948567 – year: 2021 ident: 10.1016/j.lisr.2023.101248_bb0085 – volume: 52 start-page: 451 year: 2020 ident: 10.1016/j.lisr.2023.101248_bb0030 article-title: Leadership and innovation within a complex adaptive system: Public libraries publication-title: Journal of Librarianship and Information Science doi: 10.1177/0961000618810367 – volume: 37 start-page: 131 year: 2005 ident: 10.1016/j.lisr.2023.101248_bb0040 article-title: Leisure role of public libraries: User views publication-title: Journal of Librarianship and Information Science doi: 10.1177/0961000605057480 |
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| Title | Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology |
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