Optimizing employee attraction and retention in hospitality and tourism: A systematic review of employer branding research
The hospitality and tourism (H&T) sector, marked by intense employee-customer interactions, dynamic labor shifts, and high physical and emotional labor demands, faces chronic talent acquisition and retention. Therefore, tailored employer branding (EB) strategies that address the unique character...
Gespeichert in:
| Veröffentlicht in: | Administrative sciences Jg. 15; H. 5; S. 1 - 29 |
|---|---|
| 1. Verfasser: | |
| Format: | Journal Article |
| Sprache: | Englisch |
| Veröffentlicht: |
Basel
MDPI
01.05.2025
MDPI AG |
| Schlagworte: | |
| ISSN: | 2076-3387, 2076-3387 |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| Abstract | The hospitality and tourism (H&T) sector, marked by intense employee-customer interactions, dynamic labor shifts, and high physical and emotional labor demands, faces chronic talent acquisition and retention. Therefore, tailored employer branding (EB) strategies that address the unique characteristics of the H&T sector are essential for improving the current situation. Despite the critical need for tailored solutions, a clear and unified approach for H&T companies to effectively manage their EB strategies, including the development of a compelling employee value proposition (EVP) that resonates with targeted professionals, has yet to be established. Following the PRISMA reporting guidelines, a systematic literature review of 30 peer-reviewed articles from the Scopus and Web of Science databases was conducted to synthesize existing research on EB practices in the H&T sector. The results reveal a fragmented literature that lacks a cohesive framework for categorizing and measuring EVP. The use of varied and inconsistent EVP models and scales across studies hampers comparative analysis and limits the development of generalizable insights. Furthermore, the review highlights a concentration of research within the hotel industry, leaving other important H&T industries, such as the restaurant and cruise industries, underexplored. This SLR emphasizes the urgent need for a unified approach to EB in H&T. Based on these results, promising research avenues are suggested to further advance EB research in H&T, along with managerial implications for enhancing talent attraction and retention in the sector. |
|---|---|
| AbstractList | The hospitality and tourism (H&T) sector, marked by intense employee–customer interactions, dynamic labor shifts, and high physical and emotional labor demands, faces chronic talent acquisition and retention. Therefore, tailored employer branding (EB) strategies that address the unique characteristics of the H&T sector are essential for improving the current situation. Despite the critical need for tailored solutions, a clear and unified approach for H&T companies to effectively manage their EB strategies, including the development of a compelling employee value proposition (EVP) that resonates with targeted professionals, has yet to be established. Following the PRISMA reporting guidelines, a systematic literature review of 30 peer-reviewed articles from the Scopus and Web of Science databases was conducted to synthesize existing research on EB practices in the H&T sector. The results reveal a fragmented literature that lacks a cohesive framework for categorizing and measuring EVP. The use of varied and inconsistent EVP models and scales across studies hampers comparative analysis and limits the development of generalizable insights. Furthermore, the review highlights a concentration of research within the hotel industry, leaving other important H&T industries, such as the restaurant and cruise industries, underexplored. This SLR emphasizes the urgent need for a unified approach to EB in H&T. Based on these results, promising research avenues are suggested to further advance EB research in H&T, along with managerial implications for enhancing talent attraction and retention in the sector. |
| Audience | Academic |
| Author | Kilson, Gabriel Almeida |
| Author_xml | – sequence: 1 givenname: Gabriel Almeida surname: Kilson fullname: Kilson, Gabriel Almeida |
| BookMark | eNpVkUFv3CAQhVGUSknTXHurZKnnTcCAjXtbRW0SKVIu7RmNYdiwWoMLpNXm1xfvtlEKB2Bm3seDeU9OQwxIyEdGrzgf6DXYKRvPJJWUSX5CzlvadyvOVX_6Zn9GLnPe0joGxhUV5-TlcS5-8i8-bBqc5l3cIzZQSgJTfAwNBNskLBgOJx-ap5hnX2Dny_6QLPE5-Tx9adZN3ueCExRvquSXx99NdP-gqRlTLV-uSZgRknn6QN452GW8_LtekB_fvn6_uVs9PN7e36wfVkYIVVbSMtr2fd864xwbZTdQpQwTxohhbKmVtO3k6JSoaQFulDAKSamyouUd5ZxfkPsj10bY6jn5CdJeR_D6EIhpoyFV0zvUUClAhUQBnegRVT9UFjhlO-sEZ5X1-ciaU_z5jLnobX1_qPY1bxlTQna8rVVXx6oNVKgPLi7_WafFyZvaOOdrfK0E51QI-kZgUsw5oXu1yahe-qv_728VfDoKsOJ81suSS0yLi3bo-R-iOKYg |
| Cites_doi | 10.1057/bm.1996.42 10.3390/su131910698 10.1016/j.bushor.2016.11.005 10.1016/j.intman.2023.101100 10.1080/09669582.2021.1988621 10.1080/15022250.2023.2190934 10.1111/ijmr.12121 10.1016/j.ijhm.2025.104114 10.3390/su14063693 10.1108/EMJB-09-2023-0259 10.3390/admsci13090202 10.3390/admsci14120342 10.1080/15332845.2023.2126927 10.1080/02650487.2005.11072912 10.1080/15332845.2022.2106612 10.1108/JPBM-06-2021-3526 10.1108/IJOA-02-2023-3638 10.1177/14673584221112607 10.1108/PR-03-2015-0065 10.4102/sajems.v22i1.2412 10.1108/JHTI-05-2022-0211 10.1080/19368623.2023.2258865 10.1191/1478088706qp063oa 10.1108/IJCHM-07-2022-0882 10.1016/j.ijhm.2015.01.011 10.1057/bm.2009.10 10.1177/10963480211062779 10.1080/15332845.2021.1923927 10.1016/j.ijhm.2023.103618 10.1177/13567667221110234 10.29036/jots.v14i27.666 10.1016/j.jbusres.2021.07.044 10.1016/j.jbusres.2021.12.038 10.1108/JHTI-04-2022-0125 10.1108/13620430410550754 10.1080/10963758.2018.1480377 10.1016/j.tourman.2025.105184 10.1108/PR-07-2016-0156 10.1080/15332845.2024.2282209 |
| ContentType | Journal Article |
| Copyright | COPYRIGHT 2025 MDPI AG 2025 by the author. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. |
| Copyright_xml | – notice: COPYRIGHT 2025 MDPI AG – notice: 2025 by the author. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. |
| DBID | OT2 AAYXX CITATION 0-V 3V. 7WY 7WZ 7XB 87Z 88J 8FK 8FL ABUWG AFKRA ALSLI AZQEC BENPR BEZIV CCPQU COVID DWQXO FRNLG F~G GNUQQ K60 K6~ L.- M0C M2R PHGZM PHGZT PIMPY PKEHL POGQB PQBIZ PQBZA PQEST PQQKQ PQUKI PRQQA Q9U DOA |
| DOI | 10.3390/admsci15050153 |
| DatabaseName | EconStor CrossRef ProQuest Social Sciences Premium Collection【Remote access available】 ProQuest Central (Corporate) ABI/INFORM Collection ABI/INFORM Global (PDF only) ProQuest Central (purchase pre-March 2016) ABI/INFORM Collection Social Science Database (Alumni Edition) ProQuest Central (Alumni) (purchase pre-March 2016) ABI/INFORM Collection (Alumni) ProQuest Central (Alumni) ProQuest Central UK/Ireland Social Science Premium Collection ProQuest Central Essentials ProQuest Central Business Premium Collection ProQuest One Community College Coronavirus Research Database ProQuest Central Business Premium Collection (Alumni) ABI/INFORM Global (Corporate) ProQuest Central Student ProQuest Business Collection (Alumni Edition) ProQuest Business Collection ABI/INFORM Professional Advanced ABI/INFORM Global Social Science Database ProQuest Central Premium ProQuest One Academic (New) Publicly Available Content Database ProQuest One Academic Middle East (New) ProQuest Sociology & Social Sciences Collection ProQuest One Business (OCUL) ProQuest One Business (Alumni) ProQuest One Academic Eastern Edition (DO NOT USE) ProQuest One Academic (retired) ProQuest One Academic UKI Edition ProQuest One Social Sciences ProQuest Central Basic DOAJ Directory of Open Access Journals |
| DatabaseTitle | CrossRef Publicly Available Content Database ABI/INFORM Global (Corporate) ProQuest Business Collection (Alumni Edition) ProQuest One Business ProQuest Sociology & Social Sciences Collection ProQuest Central Student ProQuest One Academic Middle East (New) ProQuest Central Essentials ProQuest Social Science Journals (Alumni Edition) ProQuest Central (Alumni Edition) ProQuest One Community College Sociology & Social Sciences Collection ABI/INFORM Complete ProQuest Central ABI/INFORM Professional Advanced ProQuest Central Korea ProQuest Central (New) ABI/INFORM Complete (Alumni Edition) Business Premium Collection Social Science Premium Collection ABI/INFORM Global ProQuest One Social Sciences ABI/INFORM Global (Alumni Edition) ProQuest Central Basic ProQuest One Academic Eastern Edition Coronavirus Research Database ProQuest Business Collection ProQuest Social Science Journals ProQuest Social Sciences Premium Collection ProQuest One Academic UKI Edition ProQuest One Business (Alumni) ProQuest One Academic ProQuest One Academic (New) ProQuest Central (Alumni) Business Premium Collection (Alumni) |
| DatabaseTitleList | CrossRef Publicly Available Content Database |
| Database_xml | – sequence: 1 dbid: DOA name: Directory of Open Access Journals url: https://www.doaj.org/ sourceTypes: Open Website – sequence: 2 dbid: PIMPY name: Publicly Available Content Database url: http://search.proquest.com/publiccontent sourceTypes: Aggregation Database |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Business |
| EISSN | 2076-3387 |
| EndPage | 29 |
| ExternalDocumentID | oai_doaj_org_article_a84ca045e4a647ee879450af8d6df431 A843304402 10_3390_admsci15050153 321297 |
| GroupedDBID | 0-V 5VS 7WY 8FL AADQD AAFWJ ABUWG ADBBV AEMOZ AFFHD AFKRA AFPKN AFZYC AHQJS AKVCP ALMA_UNASSIGNED_HOLDINGS ALSLI ARALO AZQEC BAAKF BCNDV BENPR BEZIV BPHCQ CCPQU DWQXO EBA EBE EBR EBU EMK FRNLG GNUQQ GROUPED_DOAJ IAO IPC IPNFZ ITC K60 K6~ KQ8 M0C M2R MODMG M~E OK1 OT2 PHGZM PHGZT PIMPY PQBIZ PQBZA PQQKQ PROAC PRQQA RIG RNS TH9 AAYXX CITATION 3V. 7XB 8FK COVID L.- PKEHL POGQB PQEST PQUKI Q9U |
| ID | FETCH-LOGICAL-c448t-5d1027772fcff1b569088c14cc49b20d50265bf84cff4afb5ab45008d42360333 |
| IEDL.DBID | DOA |
| ISICitedReferencesCount | 1 |
| ISICitedReferencesURI | http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=001495906300001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| ISSN | 2076-3387 |
| IngestDate | Fri Oct 03 12:44:55 EDT 2025 Thu Nov 13 23:21:20 EST 2025 Sun Nov 23 09:07:44 EST 2025 Sat Nov 29 07:19:07 EST 2025 Fri Dec 05 12:07:36 EST 2025 |
| IsDoiOpenAccess | true |
| IsOpenAccess | true |
| IsPeerReviewed | true |
| IsScholarly | true |
| Issue | 5 |
| Language | English |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c448t-5d1027772fcff1b569088c14cc49b20d50265bf84cff4afb5ab45008d42360333 |
| Notes | ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 14 |
| ORCID | 0000-0002-0527-6984 |
| OpenAccessLink | https://doaj.org/article/a84ca045e4a647ee879450af8d6df431 |
| PQID | 3211845632 |
| PQPubID | 2032443 |
| PageCount | 29 |
| ParticipantIDs | doaj_primary_oai_doaj_org_article_a84ca045e4a647ee879450af8d6df431 proquest_journals_3211845632 gale_infotracacademiconefile_A843304402 crossref_primary_10_3390_admsci15050153 econis_econstor_321297 |
| PublicationCentury | 2000 |
| PublicationDate | 2025-05-01 |
| PublicationDateYYYYMMDD | 2025-05-01 |
| PublicationDate_xml | – month: 05 year: 2025 text: 2025-05-01 day: 01 |
| PublicationDecade | 2020 |
| PublicationPlace | Basel |
| PublicationPlace_xml | – name: Basel |
| PublicationTitle | Administrative sciences |
| PublicationYear | 2025 |
| Publisher | MDPI MDPI AG |
| Publisher_xml | – name: MDPI – name: MDPI AG |
| References | Mariani (ref_44) 2022; 141 Tanwar (ref_45) 2017; 46 Bagheri (ref_6) 2023; 23 Azhar (ref_3) 2024; 116 ref_12 Mohamad (ref_31) 2018; 25 Chopra (ref_11) 2024; 32 Innerhofer (ref_17) 2024; 7 King (ref_25) 2021; 136 Manoharan (ref_29) 2023; 35 ref_15 Klumaier (ref_26) 2024; 14 Azimi (ref_4) 2024; 33 Taweewattanakunanon (ref_46) 2022; 21 Zografou (ref_50) 2024; 20 Melewar (ref_19) 2021; 47 Robertson (ref_36) 2024; 24 Dabirian (ref_14) 2017; 60 Guo (ref_16) 2025; 127 Badwy (ref_1) 2024; 8 Kilson (ref_23) 2024; 23 Lin (ref_27) 2018; 30 Foster (ref_35) 2023; 23 Backhaus (ref_5) 2004; 9 Kar (ref_21) 2023; 6 Braun (ref_8) 2006; 3 Japutra (ref_18) 2024; 30 Kilson (ref_22) 2021; 6 Bussin (ref_10) 2019; 22 Reis (ref_40) 2017; 46 Theurer (ref_48) 2018; 20 Zhang (ref_20) 2023; 29 Plaikner (ref_38) 2023; 14 ref_39 ref_37 Kim (ref_24) 2023; 47 Brown (ref_9) 2015; 46 Muisyo (ref_33) 2022; 30 Coaley (ref_13) 2021; 20 ref_47 Berthon (ref_7) 2005; 24 Moroko (ref_32) 2009; 17 Michael (ref_30) 2023; 22 ref_43 ref_41 Lo (ref_28) 2025; 110 Najam (ref_34) 2022; 11 ref_49 Saini (ref_42) 2022; 31 Ambler (ref_2) 1996; 4 |
| References_xml | – volume: 4 start-page: 185 year: 1996 ident: ref_2 article-title: The employer brand publication-title: Journal of Brand Management doi: 10.1057/bm.1996.42 – ident: ref_49 – ident: ref_41 doi: 10.3390/su131910698 – ident: ref_39 – volume: 60 start-page: 197 year: 2017 ident: ref_14 article-title: A great place to work!? Understanding crowdsourced employer branding publication-title: Business Horizons doi: 10.1016/j.bushor.2016.11.005 – volume: 30 start-page: 101100 year: 2024 ident: ref_18 article-title: Understanding employer branding within MNC subsidiaries: Evidence from MNC hotel subsidiaries in Indonesia publication-title: Journal of International Management doi: 10.1016/j.intman.2023.101100 – volume: 30 start-page: 1897 year: 2022 ident: ref_33 article-title: Green HRM and employer branding: The role of collective affective commitment to environmental management change and environmental reputation publication-title: Journal of Sustainable Tourism doi: 10.1080/09669582.2021.1988621 – volume: 23 start-page: 73 year: 2023 ident: ref_35 article-title: I just work here! Employees as co-creators of the employer brand publication-title: Scandinavian Journal of Hospitality and Tourism doi: 10.1080/15022250.2023.2190934 – volume: 20 start-page: 155 year: 2018 ident: ref_48 article-title: Employer Branding: A brand equity-based literature review and research agenda publication-title: International Journal of Management Reviews doi: 10.1111/ijmr.12121 – volume: 127 start-page: 104114 year: 2025 ident: ref_16 article-title: Is someone listening to me? A topic modeling approach using guided LDA for exploring hospitality value proposition through online employee reviews publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2025.104114 – ident: ref_37 doi: 10.3390/su14063693 – volume: 20 start-page: 116 year: 2024 ident: ref_50 article-title: To “talk the walk” or to “walk the talk”? Employer branding and HRM synergies in small and medium-sized hotels publication-title: EuroMed Journal of Business doi: 10.1108/EMJB-09-2023-0259 – ident: ref_43 doi: 10.3390/admsci13090202 – ident: ref_47 doi: 10.3390/admsci14120342 – volume: 47 start-page: 22 year: 2021 ident: ref_19 article-title: Exploring waiters’ occupational identity and turnover intention: A qualitative study focusing on Michelin-starred restaurants in London publication-title: Journal of Hospitality and Tourism Management – volume: 22 start-page: 1 year: 2023 ident: ref_30 article-title: The role of human resources practices and branding in the hotel industry in Dubai publication-title: Journal of Human Resources in Hospitality & Tourism doi: 10.1080/15332845.2023.2126927 – volume: 24 start-page: 151 year: 2005 ident: ref_7 article-title: Captivating company: Dimensions of attractiveness in employer branding publication-title: International Journal of Advertising doi: 10.1080/02650487.2005.11072912 – volume: 6 start-page: 1 year: 2021 ident: ref_22 article-title: Career opportunities in the hotel industry: The perspective of hotel management undergraduate’s students from the City of São Paulo publication-title: Marketing & Tourism Review – volume: 21 start-page: 501 year: 2022 ident: ref_46 article-title: The influence of employer branding in luxury hotels in Thailand and its effect on employee job satisfaction, loyalty, and intention to recommend publication-title: Journal of Human Resources in Hospitality & Tourism doi: 10.1080/15332845.2022.2106612 – volume: 31 start-page: 1196 year: 2022 ident: ref_42 article-title: Employer and internal branding research: A bibliometric analysis of 25 years publication-title: Journal of Product & Brand Management doi: 10.1108/JPBM-06-2021-3526 – volume: 32 start-page: 702 year: 2024 ident: ref_11 article-title: Exploring the relationship between employer branding and talent retention: The mediation effect of employee engagement publication-title: International Journal of Organizational Analysis doi: 10.1108/IJOA-02-2023-3638 – volume: 23 start-page: 391 year: 2023 ident: ref_6 article-title: Identifying and ranking employer brand improvement strategies in post-COVID 19 tourism and hospitality publication-title: Tourism and Hospitality Research doi: 10.1177/14673584221112607 – volume: 46 start-page: 389 year: 2017 ident: ref_45 article-title: Employer brand scale development and validation: A second-order factor approach publication-title: Personnel Review doi: 10.1108/PR-03-2015-0065 – volume: 22 start-page: 1 year: 2019 ident: ref_10 article-title: Effectiveness of employer branding on staff retention and compensation expectations publication-title: South African Journal of Economic and Management Sciences doi: 10.4102/sajems.v22i1.2412 – volume: 6 start-page: 2173 year: 2023 ident: ref_21 article-title: Investigating the influences of employer branding attributes on turnover intentions of hospitality workforce in the COVID-19 in Vietnam publication-title: Journal of Hospitality and Tourism Insights doi: 10.1108/JHTI-05-2022-0211 – volume: 25 start-page: 2275 year: 2018 ident: ref_31 article-title: Conceptualization of employer brand dimensions in Malaysia luxury hotels publication-title: International Food Research Journal – volume: 33 start-page: 443 year: 2024 ident: ref_4 article-title: Corporate social responsibility and employer brand personality appeal: Approaches for human resources challenges in the hospitality sector publication-title: Journal of Hospitality Marketing & Management doi: 10.1080/19368623.2023.2258865 – volume: 8 start-page: 790 year: 2024 ident: ref_1 article-title: How is employee performance affected by employer branding in tourism businesses? Mediation analysis publication-title: Journal of Hospitality and Tourism Insights – volume: 3 start-page: 77 year: 2006 ident: ref_8 article-title: Using thematic analysis in psychology publication-title: Qualitative Research in Psychology doi: 10.1191/1478088706qp063oa – volume: 35 start-page: 2793 year: 2023 ident: ref_29 article-title: Industry talent branding: A collaborative and strategic approach to reducing hospitality’s talent challenge publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-07-2022-0882 – volume: 46 start-page: 130 year: 2015 ident: ref_9 article-title: Are they leaving or staying: A qualitative analysis of turnover issues for generation Y hospitality employees with a hospitality education publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2015.01.011 – volume: 17 start-page: 181 year: 2009 ident: ref_32 article-title: Employer branding and market segmentation publication-title: Journal of Brand Management doi: 10.1057/bm.2009.10 – volume: 47 start-page: 962 year: 2023 ident: ref_24 article-title: The effects of employer branding on value congruence and brand love publication-title: Journal of Hospitality & Tourism Research doi: 10.1177/10963480211062779 – volume: 20 start-page: 417 year: 2021 ident: ref_13 article-title: Online employer reviews: A glimpse into the employer-brand benefits of working in the Las Vegas hotel/casino industry publication-title: Journal of Human Resources in Hospitality & Tourism doi: 10.1080/15332845.2021.1923927 – volume: 116 start-page: 103618 year: 2024 ident: ref_3 article-title: Employer branding: A strategy to enhance organizational performance publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2023.103618 – volume: 29 start-page: 602 year: 2023 ident: ref_20 article-title: What makes hospitality employers attractive to Gen Z? A means-end-chain perspective publication-title: Journal of Vacation Marketing doi: 10.1177/13567667221110234 – volume: 14 start-page: 1 year: 2023 ident: ref_38 article-title: Employer branding in tourism: How to recruit, retain and motivate staff publication-title: Journal of Tourism and Services doi: 10.29036/jots.v14i27.666 – volume: 136 start-page: 251 year: 2021 ident: ref_25 article-title: Reimagining attraction and retention of hospitality management talent—A multilevel identity perspective publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2021.07.044 – volume: 24 start-page: 26 year: 2024 ident: ref_36 article-title: Employment in the tourism and hospitality industry: Toward a unified value proposition publication-title: Journal of Human Resources in Hospitality & Tourism – ident: ref_12 – volume: 14 start-page: 72 year: 2024 ident: ref_26 article-title: Generational Attitudes in SME Family Hotels: Practical Implications for Employer Brand Profiles publication-title: European Journal of Family Business – volume: 141 start-page: 290 year: 2022 ident: ref_44 article-title: Employee perceptions of employers’ creativity and innovation: Implications for employer attractiveness and branding in tourism and hospitality publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2021.12.038 – ident: ref_15 – volume: 7 start-page: 28 year: 2024 ident: ref_17 article-title: Antecedents of labor shortage in the rural hospitality industry: A comparative study of employees and employers publication-title: Journal of Hospitality and Tourism Insights doi: 10.1108/JHTI-04-2022-0125 – volume: 9 start-page: 501 year: 2004 ident: ref_5 article-title: Conceptualizing and researching employer branding publication-title: Career Development International doi: 10.1108/13620430410550754 – volume: 11 start-page: 69 year: 2022 ident: ref_34 article-title: Enhancing Employer Branding through Virtual Reality: The role of E-HRM Service Quality and HRM Effectiveness in the Hotel Industry of Pakistan publication-title: Asia-Pacific Journal of Innovation in Hospitality and Tourism – volume: 30 start-page: 229 year: 2018 ident: ref_27 article-title: How hospitality and tourism Students Choose Careers: Influences of employer branding and applicants’ customer orientation publication-title: Journal of Hospitality & Tourism Education doi: 10.1080/10963758.2018.1480377 – volume: 110 start-page: 105184 year: 2025 ident: ref_28 article-title: Mapping the landscape of employer value propositions in Asian hotels through online job postings analysis publication-title: Tourism Management doi: 10.1016/j.tourman.2025.105184 – volume: 46 start-page: 1962 year: 2017 ident: ref_40 article-title: Workplace authenticity as an attribute of employer attractiveness publication-title: Personnel Review doi: 10.1108/PR-07-2016-0156 – volume: 23 start-page: 217 year: 2024 ident: ref_23 article-title: An analysis of online employer positioning: Insights for a broader employee value proposition construct in the hotel industry publication-title: Journal of Human Resources in Hospitality & Tourism doi: 10.1080/15332845.2024.2282209 |
| SSID | ssj0000913804 |
| Score | 2.297191 |
| SecondaryResourceType | review_article |
| Snippet | The hospitality and tourism (H&T) sector, marked by intense employee-customer interactions, dynamic labor shifts, and high physical and emotional labor... The hospitality and tourism (H&T) sector, marked by intense employee–customer interactions, dynamic labor shifts, and high physical and emotional labor... |
| SourceID | doaj proquest gale crossref econis |
| SourceType | Open Website Aggregation Database Index Database Publisher |
| StartPage | 1 |
| SubjectTerms | Ability Attrition Brand image Comparative analysis Corporate culture Data collection Emotional labor Emotions Employee turnover employee value proposition Employees employer branding Employers Employment Facial expressions hospitality and tourism Hospitality industry Keywords Literary criticism Literature reviews Restaurants Retention systematic literature review Systematic review Tourism Training Travel industry |
| SummonAdditionalLinks | – databaseName: ProQuest Central dbid: BENPR link: http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1LT9wwEB7Rpap6ofSBurzkQ6WeIrKxnTi9oN0KxAEtCGjFzXL8qPZAlmbTHvj1nUmcRRzohVOUOIqczGTmm_H4G4Avocwx7DEiSV3mEuGDSMogZZLmXjk3McJ2xZg_z4v5XN3elpcx4baKZZWDTewMtVtaypEfcYxUFHp7nh3f_06oaxStrsYWGq9gk5jKxAg2Zyfzy6t1loVYL1UqerZGjvH9kXF36FsQBkl0hPyJN-pI-2nDEUaii9VzNrpzPKfvXjrlbdiKkJNNex15Dxu-_gBvhor3j_BwgWbjbvGATowNDYDZtG2bfs8DM7VjV4Stu7NFzYZeIwjgu8HIRPiNTdn1mhia9asObBmGhzZs1vSbaNhQ7_cJfpye3Hw_S2JLhsRiHNcm0k1o0bfIgg1hUsmcyqTsRFgryipLncSQTlZBCRwWJlTSVEIizHCI2vKUc74Do3pZ-8_AuOTSmapQPHj0kBatXZWpyqPOBFcaOYavg2j0fc-8oTFiISHqp0Icw4wkt76LGLO7C8vml44_oDY4J4P41QuTi8J7hYZIpiYol7uAKGoMO73cNR2oMlWj_LKywHmQHmj64enLm7hvAd-CqLP0VAnKCWEcPob9QQ90tAQr_agEu_8f3oO3GfUW7oop92HUNn_8Aby2f9vFqjmMiv0P3VUD7g priority: 102 providerName: ProQuest |
| Title | Optimizing employee attraction and retention in hospitality and tourism: A systematic review of employer branding research |
| URI | https://www.econstor.eu/handle/10419/321297 https://www.proquest.com/docview/3211845632 https://doaj.org/article/a84ca045e4a647ee879450af8d6df431 |
| Volume | 15 |
| WOSCitedRecordID | wos001495906300001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVAON databaseName: Directory of Open Access Journals customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: DOA dateStart: 20110101 isFulltext: true titleUrlDefault: https://www.doaj.org/ providerName: Directory of Open Access Journals – providerCode: PRVHPJ databaseName: ROAD: Directory of Open Access Scholarly Resources (ISSN International Center) customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: M~E dateStart: 20110101 isFulltext: true titleUrlDefault: https://road.issn.org providerName: ISSN International Centre – providerCode: PRVPQU databaseName: ABI/INFORM Collection customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: 7WY dateStart: 20110101 isFulltext: true titleUrlDefault: https://www.proquest.com/abicomplete providerName: ProQuest – providerCode: PRVPQU databaseName: ABI/INFORM Global customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: M0C dateStart: 20110101 isFulltext: true titleUrlDefault: https://search.proquest.com/abiglobal providerName: ProQuest – providerCode: PRVPQU databaseName: ProQuest Central customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: BENPR dateStart: 20110101 isFulltext: true titleUrlDefault: https://www.proquest.com/central providerName: ProQuest – providerCode: PRVPQU databaseName: Publicly Available Content Database customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: PIMPY dateStart: 20110101 isFulltext: true titleUrlDefault: http://search.proquest.com/publiccontent providerName: ProQuest – providerCode: PRVPQU databaseName: Social Science Database customDbUrl: eissn: 2076-3387 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0000913804 issn: 2076-3387 databaseCode: M2R dateStart: 20110101 isFulltext: true titleUrlDefault: https://search.proquest.com/socscijournals providerName: ProQuest |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1Lb9QwEB5BixAXxKtiS1n5gMQpahLbicNtt2oFEl1W5dWeLMcPaQ9NUTb00F_PjJ1U7QFx4ZIoThQ589me-eJ5ALwLTYW0x4gsd6XLhA8ia4KUWV555VxhhI3OmD8-16uVOj9v1ndKfZFPWEoPnAR3aJSwBu0OL0wlau8VDiCZm6Bc5YKIEdQlWj13yFRcg5uCq1ykLI0cef2hcZeoU9D8kagA-T0tFJP1U6ARMtDN9m9rc1Q4J8_g6WgpskXq4XN44LsX8HhyVH8JN19wtl9ublD3sKluL1sMQ59CFZjpHDsjkzhebTo2lQhBuzveHBMIfmAL9vU2nzNLmwXsKkwv7dmyT7EvbHLTewXfT46_HX3MxkoKmUX6NWTSFbRXW5fBhlC0siLvJlsIa0XTlrmTyMRkG1DUIQgTWmlaFHKuHBpbVc4534Od7qrzr4FxyaUzba148KjYLC5Sbalaj1AH1xg5g_eTZPWvlDBDI9EgDPR9DGawJMHfPkWJrmMDwq9H-PW_4J_BXoJN04kcSjVHbdzU2A-CUdM8JcmbMdwAv4IyXumFEvQrB-nzDA4mpPU4gbf0EuS-suLl_v_o5ht4UlLh4OgpeQA7Q__bv4VH9nrYbPs5PKx_Xsxhd3m8Wp_N40jG42l-RMcSW3bXn07XF38AgNn63Q |
| linkProvider | Directory of Open Access Journals |
| linkToHtml | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMw1V1Lb9QwEB5VBQEX3hULBXwAcYqadezEQUJoC1Stul1QKag31_ED7aHZkg0g-qP4jcwk8aIe4NYDp9Wuo1WcfJ5vPnseAM9CmaPsMSJJHXeJ8EEkZZAySXOvnBsbYbtgzM_TYjZTx8flhzX4FXNhKKwy2sTOULuFpT3yrQyVikK2z_jrs68JdY2i09XYQqOHxb7_-QMl2_LV3lt8v88533l39GY3GboKJBalSJtIN6Zzy4IHG8K4kjlF-tixsFaUFU-dRFUiq6AEDgsTKmkqIZEpHToeeZrRBiia_CsClRDV6j_gh6s9HaqxqVLR14bMsjLdMu4UmQydLom0m13gvq5FAKU3oe6dL__GCB3N7dz63x7Qbbg5ONRs0q-AO7Dm67twLcbz34Pz92gUT-fnSNEstjdmk7Zt-owOZmrHDkk5dN_mNYudVFCedINDncWXbMI-rspes_5MhS1C_NOGbTd9ihCL0Yz34dOlzHwD1utF7R8Ay2QmnakKlQWP_G_RlldcVR5XRHClkSN4EaGgz_q6Ihr1GIFGXwTNCLYJKaurqB5498Oi-aIH86IN3pNB79wLk4vCe4VmVqYmKJe7gD7iCDZ6nGn6oLhbjXjhZYH3QbjTZM7oyZshKwNnQYXB9EQJ2vESKR_BZsSdHuzcUv8B3cN_Dz-F67tHB1M93ZvtP4IbnLood2Gjm7DeNt_8Y7hqv7fzZfOkW1IMTi4bor8BPc9d-A |
| linkToPdf | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMw1V1Lb9QwEB5VBVVceFcsFPABxCnarB-Jg4TQlrKialmq8lBvxolttIdmSzaA6E_j1zGTxIt6gFsPnKLEqyjJfv5mPnseAE9CkaHssTJJHXeJ9EEmRVAqSTOvnZtYWXXBmJ8O8_lcn5wURxvwK-bCUFhl5MSOqN2yojXysUClotHaCz4OQ1jE0d7s5dnXhDpI0U5rbKfRQ-TA__yB8m31Yn8P_-unnM9ef3j1Jhk6DCQVypI2UW5Ce5g5D1UIk1JlFPVTTWRVyaLkqVOoUFQZtMRhaUOpbCkVWk2HTkiWCloMRfq_kkulaHa95cfr9R2qt6lT2deJFKJIx9adolVDB0yhCRYX7GDXLoBSnVADL1Z_sw6dyZvd-J8_1k24PjjabNrPjFuw4evbsBXj_O_A-Tsky9PFOZpuFtses2nbNn2mB7O1Y8ekKLqzRc1ihxWULd3gUH_xOZuy9-ty2Kzfa2HLEG_asN2mTx1iMcrxLny8lDffhs16Wft7wIQSytky1yJ49Asq5PiS69LjTAmusGoEzyIszFlfb8SgTiMAmYsAGsEuoWb9K6oT3l1YNl_MQDvG4jNZ9Nq9tJnMvddIvyq1QbvMBfQdR7DdY87QgeJxDWKHFzk-B2HQEM3Rl7dDtga-BRUMM1MtaSVMpnwEOxGDZuC_lfkDwPv_Hn4MW4hMc7g_P3gA1zg1V-6iSXdgs22--YdwtfreLlbNo252Mfh82Qj9DXkGZr4 |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Optimizing+employee+attraction+and+retention+in+hospitality+and+tourism%3A+A+systematic+review+of+employer+branding+research&rft.jtitle=Administrative+sciences&rft.au=Kilson%2C+Gabriel+Almeida&rft.date=2025-05-01&rft.pub=MDPI&rft.issn=2076-3387&rft.eissn=2076-3387&rft.volume=15&rft.issue=5&rft.spage=1&rft.epage=29&rft_id=info:doi/10.3390%2Fadmsci15050153&rft.externalDBID=OT2&rft.externalDocID=321297 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=2076-3387&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=2076-3387&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=2076-3387&client=summon |