Expectations as Determinants of Patient Satisfaction: Concepts, Theory and Evidence

The apparent lack of conceptual agreement and the inconsistency in the approach to understanding expectations prompted this analysis of the literature in the field of patient satisfaction. A review of 18 journals over the last few years, as well as a number of relevant books, provided the evidence f...

Celý popis

Podrobná bibliografia

Vydané v:	International journal for quality in health care Ročník 7; číslo 2; s. 127 - 141
Hlavní autori:	THOMPSON, ANDREW G. H., SUNOL, ROSA
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	England Oxford University Press 01.06.1995 PERGAMON
Predmet:	Attitude to Health Culture Female Goals Humans Male Patient Satisfaction Psychological Theory
ISSN:	1353-4505, 1464-3677
On-line prístup:	Získať plný text
Tagy:	Pridať tag Žiadne tagy, Buďte prvý, kto otaguje tento záznam!