On the Need for Mixed Media in Distributed Requirements Negotiations

Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings are becoming increasingly problematic. Our research...

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Vydáno v:	IEEE transactions on software engineering Ročník 34; číslo 1; s. 116 - 132
Hlavní autoři:	Damian, D., Lanubile, F., Mallardo, T.
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	New York IEEE 01.01.2008 IEEE Computer Society
Témata:	Asynchronous interaction Collaboration Collaborative software Communication Computer industry Computer mediated communication Computer programs Computer science Digital Object Identifier Dispersion Distributed/Internet based software engineering tools and techniques Education Experimental design Globalization Grounding Hypotheses Information technology Inspections Investigations Media Media richness Meetings Mixed media Negotiations Product development Programming Requirements Requirements specifications Software Software development Studies Synchronous Synchronous interaction Uncertainty Video teleconferencing Requirements/Specifications Asynchronous interaction Synchronous interaction Experimental design Distributed/Internet based software engineering tools and techniques
ISSN:	0098-5589, 1939-3520
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Abstract	Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings are becoming increasingly problematic. Our research investigates the impact of computer-mediated communication on the performance of distributed client/developer teams involved in the collaborative development of a requirements specification. Drawing on media-selection theories, we posit that a combination of lean and rich media is needed for an effective process of requirements negotiations when stakeholders are geographically dispersed. In this paper, we present an empirical study that investigates the performance of six educational global project teams involved in a negotiation process using both asynchronous text-based and synchronous videoconferencing-based communication modes. The findings indicate that requirement negotiations were more effective when the groups conducted asynchronous structured discussions of requirement issues prior to the synchronous negotiation meeting. Asynchronous discussions were useful in resolving issues related to uncertainty in requirements, thus allowing synchronous negotiations to focus more on removing ambiguities in the requirements.
AbstractList	Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings are becoming increasingly problematic. Our research investigates the impact of computer-mediated communication on the performance of distributed client/developer teams involved in the collaborative development of a requirements specification. Drawing on media-selection theories, we posit that a combination of lean and rich media is needed for an effective process of requirements negotiations when stakeholders are geographically dispersed. In this paper, we present an empirical study that investigates the performance of six educational global project teams involved in a negotiation process using both asynchronous text-based and synchronous videoconferencing-based communication modes. The findings indicate that requirement negotiations were more effective when the groups conducted asynchronous structured discussions of requirement issues prior to the synchronous negotiation meeting. Asynchronous discussions were useful in resolving issues related to uncertainty in requirements, thus allowing synchronous negotiations to focus more on removing ambiguities in the requirements. Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend towards geographically distributed software development continues, co-located meetings are becoming increasingly problematic. Our research investigates the impact of computer-mediated communication on the performance of distributed client/developer teams involved in collaborative development of a requirements specification. Drawing on media selection theories, we posit that a combination of lean and rich media is needed for an effective process of requirements negotiations when stakeholders are geographically dispersed. In this paper we present an empirical study which investigates the performance of six educational global project teams of which negotiation process used both asynchronous text-based as well as synchronous videoconferencing-based communication modes. Findings indicate that requirements negotiations are more effective when the groups conducted asynchronous structured discussion of requirements issues prior to the synchronous negotiation meeting. Asynchronous discussions were useful in resolving issues related to uncertainty in requirements, thus allowing synchronous negotiations to focus more on removing ambiguities in the requirements. [PUBLICATION ABSTRACT] Achieving agreement with respect to software requirements is a collaborative process that traditionally relies on same-time, same-place interactions. As the trend toward geographically distributed software development continues, colocated meetings [abstract truncated by publisher].
Author	Mallardo, T. Lanubile, F. Damian, D.
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SubjectTerms	Asynchronous interaction Collaboration Collaborative software Communication Computer industry Computer mediated communication Computer programs Computer science Digital Object Identifier Dispersion Distributed/Internet based software engineering tools and techniques Education Experimental design Globalization Grounding Hypotheses Information technology Inspections Investigations Media Media richness Meetings Mixed media Negotiations Product development Programming Requirements Requirements specifications Software Software development Studies Synchronous Synchronous interaction Uncertainty Video teleconferencing
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Title	On the Need for Mixed Media in Distributed Requirements Negotiations
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